OYO Aura Palace Deluxe
OYO Aura Palace Deluxe, 1414-1415, Mushtaq Rai Khanna Marg, near Sai Mandir, Bazar Sangatrashan, Main Bazar, Chuna Mandi, Paharganj, New Delhi, Delhi, 110055
Gumo's take
OYO Aura Palace Deluxe is a budget hotel in New Delhi catering primarily to Indian nationals, offering basic amenities and air-conditioned rooms. Despite its proximity to New Delhi Railway Station and Paharganj, the hotel is plagued by severe cleanliness and maintenance issues, with recurring complaints about bed bugs, unhygienic conditions, and poor staff behavior. Guests report misleading online photos and a lack of transparency in pricing and services, making it a risky choice for travelers seeking a reliable or comfortable stay.
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Research this stayHow guests rate it
- Location
- 45
- Facilities
- 18
- Staff & Service
- 20
- Room Comfort & Cleanliness
- 22
What guests love
- Proximity to New Delhi Railway Station and Paharganj area, which may be convenient for some travelers.
- A few guests noted that the staff was helpful and cooperative in specific instances.
Worth knowing
- Severe issues with cleanliness, including bed bugs, unhygienic rooms, and foul odors.
- Poor maintenance of facilities, with broken ACs, taps, and furniture.
- Unprofessional and rude behavior from staff, including incidents of staff attempting to manipulate online reviews.
- Misleading online photos and inconsistent room conditions compared to what is advertised.
Amenities
- Wi-Fi
- Smoke-free property
- Credit cards
- Debit cards
- Cash
- Kid-friendly
- Parking (extra charge)
- Car rental onsite
- Local shuttle
- Air conditioning in some rooms
- Room service
- Breakfast
- Front desk (24 hour)
- Baggage storage
- Full-service laundry
- Elevator
- Housekeeping (daily)
- Pool
- English
- Hindi
Common questions
Is the hotel clean and well-maintained?
No, the hotel has severe cleanliness and maintenance issues, with recurring complaints about bed bugs, unhygienic conditions, foul odors, and broken facilities such as ACs, taps, and furniture.
How is the staff behavior at OYO Aura Palace Deluxe?
Staff behavior is generally poor, with reports of rudeness and unprofessional conduct. However, a few guests mentioned that the staff was helpful and cooperative in specific instances.
Is the hotel's location convenient for travelers?
Yes, the hotel is conveniently located near New Delhi Railway Station and the Paharganj area, which may be beneficial for some travelers despite the other issues.
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