The Manhattan at Times Square Hotel
The Manhattan at Times Square Hotel, 790 7th Ave, New York, NY 10019, United States
Gumo's take
The Manhattan at Times Square Hotel is a mid-range property in a prime location near Times Square and major attractions. While it offers a convenient location and some renovated rooms, the hotel is undergoing a transition and suffers from recurring issues with cleanliness, outdated facilities, and poor air conditioning. Guests have reported significant problems with room conditions, including mold, broken appliances, and poor maintenance. Despite these issues, the hotel has a few standout staff members who provide excellent service, and its proximity to public transit and landmarks remains a major draw.
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Research this stayHow guests rate it
- Location
- 88
- Facilities
- 42
- Staff & Service
- 58
- Room Comfort & Cleanliness
- 38
What guests love
- Excellent location in the heart of Times Square, within walking distance to major attractions and public transit.
- Some staff members, such as Racquel and Mohammed, are praised for their exceptional customer service and responsiveness.
- Renovated rooms on higher floors offer better amenities and views, though these are limited in availability.
Worth knowing
- Recurring issues with cleanliness, including mold, dirty carpets, and unclean bathrooms, as reported in numerous negative reviews.
- Outdated and poorly maintained rooms, with many guests noting old furniture, broken fixtures, and poor air conditioning performance.
- Significant noise and lack of soundproofing, with guests reporting disturbances from elevators, construction, and neighboring rooms.
- Inconsistent communication and service from front desk staff, including unexpected fees and failure to address maintenance issues promptly.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Smoke-free property
- Kid-friendly
- Activities for kids
- Parking (extra charge)
- Fitness center (free)
- Elliptical machine
- Treadmill
- Pet-friendly (extra charge)
- Air conditioning
- Coffee maker
- Private bathroom
- Bathtub
- Shower in some rooms
- Restaurant
- Breakfast (extra charge)
- Front desk (24 hour)
- Convenience store
- Gift shop
- Housekeeping (daily)
- Accessible
- Accessible parking
- Business center
- Meeting rooms
- Arabic
- Filipino
- Russian
- Spanish
Common questions
Is the hotel known for cleanliness issues?
Yes, the hotel has recurring cleanliness issues, including mold, dirty carpets, and unclean bathrooms, as reported in numerous negative reviews.
How is the air conditioning in the rooms?
The air conditioning is a significant concern, with 458 negative mentions in reviews indicating poor performance and dissatisfaction among guests.
What are the standout features of the hotel's location?
The hotel is in a prime location in the heart of Times Square, within walking distance to major attractions like Rockefeller Center and just 1 minute from the nearest public transit.
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