Hard Rock Hotel New York
Hard Rock Hotel New York, 159 W 48th St, New York, NY 10036, United States
Gumo's take
The Hard Rock Hotel New York is a luxury hotel in the heart of Times Square, known for its modern, music-themed design and excellent service. It is particularly well-suited for families, tourists, and music enthusiasts, offering a convenient location near major attractions like Broadway, Rockefeller Center, and the subway. Guests consistently praise the cleanliness of the rooms, the professionalism of the staff, and the rooftop bar with its city views. While the hotel is praised for its location and amenities, some guests have noted issues with room size and occasional service inconsistencies.
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Research this stayHow guests rate it
- Location
- 95
- Facilities
- 85
- Staff & Service
- 88
- Room Comfort & Cleanliness
- 90
What guests love
- Modern, clean, and well-maintained rooms with a music-themed design that appeals to guests.
- Excellent location in the heart of Times Square, offering easy access to major attractions and public transportation.
- Friendly and professional staff, with several guests specifically mentioning exceptional service from individuals like Gabriel, David, and Joel.
Worth knowing
- Some guests found the rooms to be smaller than expected, especially for the price, with limited space for families or extended stays.
- A few negative reviews highlighted issues with the hotel's billing practices, including unexpected or duplicate charges and poor communication from the front desk.
- The rooftop bar, while praised, was occasionally unavailable due to private events, which disappointed some guests who booked the hotel specifically for that feature.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Smoke-free property
- Nightclub
- Boutique shopping
- Kid-friendly
- Activities for kids
- Parking (extra charge)
- Valet parking (extra charge)
- Airport shuttle (extra charge)
- Private car service (extra charge)
- Accessible
- Accessible parking
- Accessible elevator
- Pet-friendly (extra charge)
- Dogs allowed
- Cats allowed
- Air conditioning
- Refrigerator
- Coffee maker
- Restaurant
- Bar
- Table service
- Room service
- Breakfast (extra charge)
- Front desk (24 hour)
- Baggage storage
- Concierge
- Currency exchange
- Full-service laundry
- Elevator
- Social hour
- Wake up calls
- Gift shop
- Housekeeping (daily)
- Turndown service
- Fitness center (free)
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Doctor on call
- Meeting rooms
- English
- French
- German
- Spanish
- Private bathroom
- Bathtub in some rooms
- Shower
Common questions
Is the Hard Rock Hotel New York located near major attractions and public transportation?
Yes, the hotel is located in the heart of Times Square and is walking distance to major attractions like Broadway and Rockefeller Center. It is also a 2-minute walk from the nearest public transit station.
What do guests say about the service at the Hard Rock Hotel New York?
Guests consistently praise the service at the hotel, with 329 positive mentions and only 69 negative. Many specifically highlight the professionalism of staff members like Gabriel, David, and Joel.
Are there any issues with the hotel's billing practices?
Yes, a few guests have reported issues with billing, including unexpected or duplicate charges and poor communication from the front desk.
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