Waldorf Astoria New York
Waldorf Astoria New York, 301 Park Ave, New York, NY 10022, United States
Gumo's take
The Waldorf Astoria New York is a historic, art deco landmark hotel that blends timeless elegance with modern luxury. Known for its exceptional service, refined accommodations, and proximity to major attractions like Rockefeller Center and Times Square, it appeals to travelers seeking a high-end, immersive experience in the heart of Manhattan. Guests frequently praise the hotel’s renovated rooms, spa, and dining, as well as the attentive and professional staff. However, some reviews note issues with bathroom design and inconsistent service in certain areas.
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Research this stayHow guests rate it
- Location
- 94
- Facilities
- 85
- Staff & Service
- 92
- Room Comfort & Cleanliness
- 88
What guests love
- Exceptional service with numerous staff members highlighted for their attentiveness and professionalism, including doormen, front desk staff, and concierge.
- Highly praised dining experiences, particularly at Peacock Alley and Lex Yard, with guests noting the quality of food and ambiance.
- Strategic location near major landmarks such as Rockefeller Center, Times Square, and Grand Central Terminal.
Worth knowing
- Some guests reported issues with bathroom design, including small windows, bidet toilets, and poor ventilation.
- A few reviews noted inconsistent service, including under-trained staff and miscommunication from the concierge.
- Wi-Fi received mixed reviews, with more negative sentiment than positive, suggesting potential connectivity issues.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Public internet workstation
- Smoke-free property
- Credit cards
- Cash
- Kid-friendly
- Activities for kids
- Parking (extra charge)
- Valet parking (extra charge)
- EV charger
- Private car service (extra charge)
- Accessible
- Accessible parking
- Accessible elevator
- Pet-friendly (extra charge)
- Dogs allowed
- Air conditioning
- Refrigerator
- Coffee maker
- Minibar
- Private bathroom
- Restaurant
- Bar
- Table service
- Room service (24 hour)
- Breakfast (extra charge)
- Breakfast buffet
- Vending machines
- Front desk (24 hour)
- Baggage storage
- Concierge
- Self-service laundry
- Elevator
- Social hour
- Wake up calls
- Housekeeping (daily)
- Turndown service
- Fitness center (free)
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Spa
- Meeting rooms
- English
- Filipino
- French
- German
- Korean
- Spanish
Common questions
Is the hotel pet-friendly, and are there any additional charges for pets?
Yes, the Waldorf Astoria New York is pet-friendly, and there is an extra charge for pets. Dogs are allowed, and the hotel provides accessible parking and elevators for convenience.
What are the main issues guests have reported with the hotel rooms?
Some guests have reported issues with the bathroom design, including small windows, bidet toilets, and poor ventilation. Additionally, there are mixed reviews about the Wi-Fi connectivity in the rooms.
What are the hotel's key strengths in terms of service and location?
The hotel is known for its exceptional service, with many guests praising the attentiveness and professionalism of the staff, including doormen, front desk, and concierge. It also has a strategic location near major landmarks like Rockefeller Center, Times Square, and Grand Central Terminal.
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