Sterling Ooty - Fern Hill
Sterling Ooty - Fern Hill, No. 73, Kundah House Road, Fern Hill, Ooty, Tamil Nadu 643001
Gumo's take
Sterling Ooty - Fern Hill is a 5-star resort nestled in the scenic hills of Ooty, offering a tranquil and picturesque retreat for travelers seeking relaxation and natural beauty. The property is known for its colonial-style architecture, expansive gardens, and panoramic valley views, making it ideal for families, couples, and nature enthusiasts. Guests frequently praise the warm hospitality, especially from staff like Sudhir, Manoyara, and Ritish, who go above and beyond to personalize the experience. While the location is praised for its serene ambiance and proximity to attractions like Doddabetta Peak and the Government Rose Garden, some guests have noted inconsistencies in room maintenance and food value for money.
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Research this stayHow guests rate it
- Location
- 88
- Facilities
- 68
- Staff & Service
- 85
- Room Comfort & Cleanliness
- 72
What guests love
- Exceptional staff service, with many guests highlighting the warmth and attentiveness of the team, especially during special occasions like birthdays and anniversaries.
- Scenic and peaceful location, surrounded by lush greenery and offering beautiful valley views, ideal for relaxation and nature lovers.
- Well-maintained gardens and spacious property, with guests frequently mentioning the aesthetic appeal and the charm of the colonial-style architecture.
Worth knowing
- Inconsistent room cleanliness and maintenance, with several guests reporting issues like unclean sheets, outdated furniture, and poor room service responsiveness.
- High prices for food and amenities that some guests feel are not justified by the quality or quantity, particularly in the buffet and restaurant offerings.
- Some rooms lack modern amenities like air conditioning and fans, and the property's large size can make navigation difficult without trolleys, which are limited in number.
- Occasional delays in check-in and check-out, with some guests reporting long waits and poor communication from the front desk staff.
Amenities
- Wi-Fi (extra charge)
- Wi-Fi in public areas
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Front desk (24 hour)
- Baggage storage
- Concierge
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping
- Turndown service
- Parking (free)
- Self parking (free)
- Transfer
- Car rental onsite
- Accessible
- Accessible parking
- Accessible elevator
- Pet-friendly (extra charge)
- Dogs allowed
- Air conditioning in some rooms
- Kitchen in some rooms
- Refrigerator
- Coffee maker
- Restaurant
- Bar
- Table service
- Buffet dinner
- Room service
- Breakfast (extra charge)
- Breakfast buffet
- Game room
- Boutique shopping
- Kid-friendly
- Babysitting
- Activities for kids
- Massage
- Spa
- Doctor on call
- Meeting rooms
- English
- Hindi
- Private bathroom
- Bathtub
- Shower
Common questions
Is the hotel pet-friendly, and are there any additional charges for pets?
Yes, the hotel is pet-friendly, with dogs allowed, but there is an extra charge for bringing pets.
What are the main issues guests have reported about the rooms?
Some guests have reported inconsistent room cleanliness and maintenance, including unclean sheets, outdated furniture, and lack of modern amenities like air conditioning and fans in certain rooms.
How is the service at the hotel, and are there any standout staff members?
The service at the hotel is highly praised, with guests frequently highlighting the warm hospitality and attentiveness of the team, especially staff members like Sudhir, Manoyara, and Ritish.
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