Sterling Ooty - Fern Hill
Sterling Ooty - Fern Hill, No. 73, Kundah House Road, Fern Hill, Ooty, Tamil Nadu 643001
Gumo's take
Sterling Ooty - Fern Hill is a 5-star hotel known for its scenic hilltop location and colonial-style architecture, offering a peaceful retreat for families and nature lovers. Guests frequently praise the warm and attentive staff, particularly individuals like Sudhir, Manoyara, and Rupesh, who go above and beyond to ensure guest satisfaction. The property is praised for its spacious rooms, housekeeping service, and excellent dining options, including a popular breakfast buffet. However, some guests report issues with outdated room amenities and inconsistent service during peak times.
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Research this stayHow guests rate it
- Location
- 85
- Facilities
- 68
- Staff & Service
- 88
- Room Comfort & Cleanliness
- 72
What guests love
- Highly praised staff service, with many guests specifically mentioning exceptional hospitality from named staff members like Sudhir, Manoyara, and Rupesh.
- Positive feedback on breakfast and dining experiences, including a popular breakfast buffet and well-prepared meals by chefs like Murali and Raja Sharma.
- Scenic hilltop location and peaceful ambiance, ideal for relaxation and enjoying nature.
Worth knowing
- Some guests reported outdated or poorly maintained rooms, including small bathrooms, lack of basic amenities like kettles, and cleanliness issues.
- Service inconsistencies during peak times, including slow check-in, delayed room service, and poor responsiveness to complaints.
- High prices not always matched by perceived value, with some guests feeling the hotel is overpriced for the quality of rooms and facilities.
Amenities
- Wi-Fi (extra charge)
- Wi-Fi in public areas
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Front desk (24 hour)
- Baggage storage
- Concierge
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping
- Turndown service
- Parking (free)
- Self parking (free)
- Transfer
- Car rental onsite
- Accessible
- Accessible parking
- Accessible elevator
- Pet-friendly (extra charge)
- Dogs allowed
- Air conditioning in some rooms
- Kitchen in some rooms
- Refrigerator
- Coffee maker
- Restaurant
- Bar
- Table service
- Buffet dinner
- Room service
- Breakfast (extra charge)
- Breakfast buffet
- Game room
- Boutique shopping
- Kid-friendly
- Babysitting
- Activities for kids
- Massage
- Spa
- Doctor on call
- Meeting rooms
- English
- Hindi
- Private bathroom
- Bathtub
- Shower
Common questions
What are the key strengths of Sterling Ooty - Fern Hill?
Sterling Ooty - Fern Hill is highly praised for its exceptional staff service, particularly from individuals like Sudhir, Manoyara, and Rupesh. Guests also frequently commend the breakfast buffet and dining experiences, as well as the scenic hilltop location and peaceful ambiance ideal for relaxation and nature appreciation.
Are there any notable limitations or issues with the hotel?
Some guests have reported outdated or poorly maintained rooms, including small bathrooms and a lack of basic amenities like kettles. Additionally, there are reports of inconsistent service during peak times, such as slow check-in and delayed room service, and some feel the hotel is overpriced for the quality provided.
What amenities are available at the hotel?
The hotel offers a range of amenities including free parking, 24-hour front desk service, housekeeping, turndown service, laundry, elevators, and Wi-Fi (with an extra charge). It is also pet-friendly with an additional fee and provides accessible facilities including parking and elevators.
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