Novotel Sydney Parramatta
Novotel Sydney Parramatta, 350 Church St, Parramatta NSW 2150, Australia
Gumo's take
Novotel Sydney Parramatta is a mid-range hotel with a convenient location near restaurants, transport, and the river, making it popular for business and leisure travelers. While the staff is generally friendly and helpful, and the breakfast is frequently praised, the hotel suffers from aging infrastructure and recurring cleanliness and maintenance issues. Guests often report outdated rooms, poor air conditioning, and noisy environments, which detract from the overall experience.
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Research this stayHow guests rate it
- Location
- 80
- Facilities
- 52
- Staff & Service
- 72
- Room Comfort & Cleanliness
- 58
What guests love
- Friendly and helpful staff, with several reviews highlighting exceptional service from specific team members like Waleed, JP, and Henry.
- Convenient location near public transport, restaurants, and key attractions like the river and Parramatta town center.
- Positive feedback on breakfast quality and variety, with some reviews calling it 'outstanding' and 'the best ever.'
Worth knowing
- Aging infrastructure with recurring complaints about outdated rooms, poor air conditioning, and maintenance issues (e.g., broken fixtures, mold, and leaks).
- Poor cleanliness in rooms and facilities, including mold, dust, and unclean bathrooms, which are frequently reported.
- Noise issues from elevators, noisy neighbors, and thin walls, affecting guest comfort and sleep quality.
- Limited or poorly maintained facilities such as the gym, pool, and spa, with some amenities described as 'stone cold' or 'not working.'
Amenities
- Wi-Fi
- Wi-Fi in public areas
- Restaurant
- Bar
- Table service
- Room service
- Breakfast
- Breakfast buffet
- Smoke-free property
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Front desk
- Baggage storage
- Currency exchange
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping
- Turndown service
- Kid-friendly
- Activities for kids
- Parking
- Self parking
- Transfer
- Local shuttle
- Pool
- Outdoor pool
- Accessible
Common questions
Is the breakfast at Novotel Sydney Parramatta good?
Yes, the breakfast is frequently praised by guests, with some calling it 'outstanding' and 'the best ever.' It includes a quality buffet option.
Are the rooms at Novotel Sydney Parramatta clean and well-maintained?
No, the hotel suffers from recurring cleanliness and maintenance issues. Guests often report outdated rooms, mold, dust, and unclean bathrooms.
Is the hotel location convenient for transport and nearby attractions?
Yes, the hotel is conveniently located near public transport, restaurants, and key attractions like the river and Parramatta town center.
