Hotel Eqbal Inn

8CJ9+X5H Hotel Eqbal Inn, Rajpura Rd, SST Nagar, Patiala, Punjab 147003

3.8 · 4,566 reviews analysed
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Gumo's take

Hotel Eqbal Inn in Patiala is a large, historically grand property that offers 24-hour dining, a modern bar, spa, and garden areas. While it has a decent location and some positive feedback on the ambiance and food at its Elizabeth Memories restaurant, the hotel suffers from recurring issues with cleanliness, maintenance, and service. Guests frequently report problems with room conditions, including mold, broken fixtures, and unhygienic bathrooms. Despite a few glowing reviews about staff friendliness and event hosting, the overall experience is inconsistent, with many guests describing it as a disappointment due to poor upkeep and management.

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How guests rate it

Location
65
Facilities
45
Staff & Service
42
Room Comfort & Cleanliness
38

What guests love

  • The Elizabeth Memories restaurant is praised for its ambiance and food quality, making it a standout dining option in Patiala.
  • The hotel's location is described as convenient and accessible, with some guests noting its prime position on the main road.

Worth knowing

  • Rooms are frequently reported as poorly maintained, with mold, broken fixtures, and unclean conditions, including issues with bed linens and bathroom hygiene.
  • Service is often described as slow, unresponsive, or unprofessional, with guests citing long wait times, poor communication, and unhelpful staff.
  • Facilities such as Wi-Fi, air conditioning, and room amenities are unreliable or non-functional, contributing to a negative guest experience.
  • The hotel's management has been criticized for mismanagement, including overbooking, poor handling of complaints, and unexplained charges.

Amenities

  • Wi-Fi (free)
  • Front desk (24 hour)
  • Full-service laundry
  • Kid-friendly
  • Parking (free)
  • Valet parking
  • Local shuttle
  • Accessible
  • Air conditioning
  • Restaurant
  • Bar
  • Room service
  • Breakfast (free)
  • Breakfast buffet
  • Pool

Common questions

What are the main issues guests have reported with the hotel's room conditions?

Guests frequently report poor room maintenance, including mold, broken fixtures, and unhygienic bathrooms. Issues with bed linens and overall cleanliness are also commonly mentioned.

Is the hotel's restaurant a good option for dining?

Yes, the Elizabeth Memories restaurant is praised for its ambiance and food quality, making it a standout dining option in Patiala.

What are the main service-related complaints from guests?

Service is often described as slow, unresponsive, or unprofessional, with guests citing long wait times, poor communication, and unhelpful staff.

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