Mercure Queenstown Resort
Mercure Queenstown Resort 21 Sainsbury Road, Fernhill, Queenstown 9300, New Zealand
Gumo's take
Mercure Queenstown Resort is a 4-star hotel renowned for its breathtaking views of Lake Wakatipu and the Remarkables Mountain range. It offers a tranquil, slightly secluded location in Fernhill, making it ideal for travelers seeking serenity and natural beauty. The resort is praised for its spacious, clean rooms, friendly and professional staff, and family-friendly amenities. While it provides a range of facilities such as a seasonal pool, gym, and restaurant, some areas like outdated decor and inconsistent Wi-Fi have been noted for improvement. Overall, it is a great choice for families, couples, and business travelers who prioritize scenic surroundings and reliable service.
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Research this stayHow guests rate it
- Location
- 88
- Facilities
- 78
- Staff & Service
- 92
- Room Comfort & Cleanliness
- 85
What guests love
- Stunning lake and mountain views from most rooms and common areas
- Highly praised staff for their friendliness, professionalism, and exceptional service
- Spacious, clean, and comfortable rooms with some complimentary upgrades
- Family-friendly amenities including free meals for children and child-safe facilities
Worth knowing
- Some rooms and facilities show signs of aging, with outdated decor and maintenance issues
- Mixed reviews on Wi-Fi connectivity and availability, with additional charges in some areas
- Outdoor pools are unheated and occasionally affected by maintenance issues
Amenities
- Free Wi-Fi
- Paid breakfast
- Paid parking
- Accessible
- Outdoor pool
- Air-conditioned
- Business centre
- Pet-friendly
- Room service
- Child friendly
- Restaurant
- Airport shuttle
- Hot tub
- Fitness centre
- Bar
- Smoke-free
Common questions
Does the hotel offer family-friendly amenities?
Yes, the Mercure Queenstown Resort is family-friendly, offering child-safe facilities, free meals for children, and spacious, clean rooms that are suitable for families.
Is there a pool available at the resort?
Yes, the resort has an outdoor pool, although it is unheated and may occasionally be affected by maintenance issues.
What are the Wi-Fi conditions at the hotel?
The hotel provides free Wi-Fi, but there are mixed reviews regarding its connectivity and availability, with some areas requiring additional charges for better access.
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