San Francisco Marriott Union Square
San Francisco Marriott Union Square, 480 Sutter St, San Francisco, CA 94108, United States
Gumo's take
The San Francisco Marriott Union Square is a mid-range hotel known for its exceptional staff service and central location in Union Square. Guests frequently praise the warmth and attentiveness of the front desk, concierge, and bell staff, with several reviews highlighting specific individuals like Jeff, Nan, and Fernando for their hospitality. While the rooms are generally clean and comfortable, some guests report issues with cleanliness, outdated amenities, and noise from nearby protests or construction. The hotel is ideal for travelers seeking a walkable location near shopping, dining, and public transit, though some find the additional fees and external noise disruptive.
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Research this stayHow guests rate it
- Location
- 85
- Facilities
- 68
- Staff & Service
- 88
- Room Comfort & Cleanliness
- 72
What guests love
- Outstanding staff service, with multiple reviews highlighting exceptional front desk and concierge interactions.
- Prime location in Union Square, offering easy access to shopping, dining, and public transportation.
- Positive guest experiences with room views and cleanliness, particularly on higher floors.
Worth knowing
- Noise issues from ongoing protests and construction, impacting guest comfort and sleep.
- Additional fees (e.g., destination fee) and lack of transparency in billing, leading to guest dissatisfaction.
- Some reports of outdated room amenities and inconsistent cleaning standards.
Amenities
- Wi-Fi (extra charge)
- Public internet workstation
- Smoke-free property
- Credit cards
- Cash
- Checks
- Kid-friendly
- Fitness center (free)
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Air conditioning
- Coffee maker
- Restaurant
- Bar
- Breakfast (extra charge)
- Breakfast buffet
- Front desk (24 hour)
- Baggage storage
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping (daily)
- Parking (extra charge)
- Valet parking (extra charge)
- EV charger
- Accessible
- Business center
- Meeting rooms
- English
- Spanish
- Private bathroom
Common questions
Is the San Francisco Marriott Union Square located in a convenient area for tourists?
Yes, the hotel is located in Union Square, offering easy access to shopping, dining, and public transportation. It is also within walking distance to attractions like the San Francisco Museum of Modern Art and the 4-minute walk to the nearest public transit.
What do guests say about the hotel's service and staff?
Guests frequently praise the hotel's staff service, particularly the front desk, concierge, and bell staff. The concierge service is especially highlighted, with 34 mentions in reviews, and specific individuals like Jeff, Nan, and Fernando are noted for their hospitality.
Are there any common complaints about the hotel's rooms or amenities?
Some guests report issues with outdated room amenities and inconsistent cleaning standards. Additionally, noise from nearby protests or construction has been noted as a disruption, though higher floors tend to offer better views and relative quiet.
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