Fortune Resort Heevan, Srinagar - Member ITC hotels' group
Fortune Resort Heevan, Srinagar - Member ITC hotels' group, Gupt Ganga - Ishber Rd, Nishat, Srinagar, Jammu and Kashmir 191121
Gumo's take
Fortune Resort Heevan, Srinagar is a refined, traditional hotel offering a blend of Kashmiri charm and modern amenities. Known for its warm hospitality, spacious rooms, and proximity to Dal Lake and Nishat Garden, it is ideal for travelers seeking a peaceful retreat. Guests consistently praise the staff's attentiveness, the quality of food, and the serene ambiance. While some rooms may require renovation, the overall experience is marked by exceptional service and a welcoming atmosphere.
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Research this stayHow guests rate it
- Location
- 89
- Facilities
- 88
- Staff & Service
- 93
- Room Comfort & Cleanliness
- 82
What guests love
- Exceptional staff service with a focus on hospitality and personalized care, as highlighted in numerous reviews praising specific staff members like Riyaz, Mr. Irfan, and Chef Darshan.
- Well-maintained property with a serene ambiance, including lush gardens and a peaceful location near Dal Lake and Nishat Garden.
- High-quality dining experience with diverse and customizable food options, including Kashmiri cuisine and special dietary accommodations.
Worth knowing
- Some rooms require renovation, with a few guests noting outdated or poorly maintained features such as clogged bathrooms and old mirrors.
- A few negative reviews mention inconsistent food quality and service, including broken dishes and stale bakery items in some instances.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Front desk (24 hour)
- Baggage storage
- Concierge
- Full-service laundry
- Wake up calls
- Parking (free)
- Valet parking (free)
- Airport shuttle (extra charge)
- Car rental onsite
- Local shuttle
- Accessible
- Accessible parking
- Private bathroom
- Shower
- Restaurant
- Table service
- Buffet dinner
- Room service
- Breakfast (free)
- Breakfast buffet
- Bicycle rental (extra charge)
- Boutique shopping
- Kid-friendly
- Fitness center (free)
- Treadmill
- Weight machines
- Free weights
- Spa
- Business center
- Meeting rooms
- Air conditioning
- Refrigerator
- Coffee maker
- Minibar
Common questions
Is the hotel's service generally praised by guests?
Yes, the hotel's service is highly praised by guests, with 263 positive mentions and only 32 negative ones. Many reviews specifically highlight the attentiveness of staff members like Riyaz, Mr. Irfan, and Chef Darshan.
Are the bathrooms in the hotel well maintained?
Some rooms may require renovation, and a few guests have noted issues such as clogged bathrooms and old mirrors. However, overall property maintenance is considered good, with 276 positive mentions of the property and only 26 negative ones.
Is there a restaurant or dining option available at the hotel?
Yes, the hotel has a restaurant with table service, buffet dinners, and room service. Guests have praised the quality and variety of food, including Kashmiri cuisine and special dietary options, though a few have noted occasional inconsistencies.
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