Best Hotel
Best Hotel, Jl. Kedungsari No.29, Wonorejo, Tegalsari, Surabaya, East Java 60263, Indonesia
Gumo's take
Best Hotel in Surabaya is a budget-friendly, low-key accommodation known for its strategic central location and informal atmosphere. It appeals to travelers seeking affordability and convenience, with many positive mentions of its restaurant, breakfast, and proximity to shopping and cultural sites. However, the hotel has faced recurring complaints about cleanliness, maintenance, and inconsistent service, which may affect guest satisfaction. Despite mixed reviews, it remains a popular choice for short stays and business travelers.
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Research this stayHow guests rate it
- Location
- 82
- Facilities
- 65
- Staff & Service
- 62
- Room Comfort & Cleanliness
- 58
What guests love
- Strategic central location with easy access to shopping centers, museums, and public transport.
- Affordable pricing with a reputation for good value for money.
- Positive feedback on breakfast and restaurant offerings.
Worth knowing
- Recurring complaints about room cleanliness, including dirty beds, poor maintenance, and unpleasant odors.
- Issues with staff responsiveness and service quality, including unhelpful or unresponsive front desk interactions.
- Facility limitations such as weak water pressure, lack of in-room amenities (e.g., no fridge), and inconsistent Wi-Fi performance.
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Full-service laundry
- Air conditioning
- Restaurant
- Room service
- Breakfast
- Breakfast buffet
- Kid-friendly
- Parking (free)
Common questions
Is the hotel clean and well-maintained?
The hotel has mixed feedback on cleanliness, with recurring complaints about dirty beds, poor maintenance, and unpleasant odors in the rooms. However, there are also some positive mentions of cleanliness, so experiences may vary.
What are the main strengths of Best Hotel in Surabaya?
The hotel's main strengths include its strategic central location with easy access to shopping centers, museums, and public transport, as well as its affordable pricing and positive feedback on breakfast and restaurant offerings.
What amenities are available at the hotel?
The hotel offers free Wi-Fi, 24-hour front desk, full-service laundry, air conditioning, a restaurant, room service, breakfast (including a buffet), kid-friendly facilities, and free parking.
