Shangri-La Hotel Surabaya
Shangri-La Hotel Surabaya, Jl. Mayjen Sungkono No.120, Pakis, Sawahan, Surabaya, East Java 60256, Indonesia
Gumo's take
Shangri-La Hotel Surabaya is a 5-star luxury hotel located in the western part of Surabaya, offering a tranquil retreat with a resort-like atmosphere. Known as the city's only true luxury hotel, it features spacious and elegantly designed rooms, a range of dining options, and extensive facilities including a lagoon-style swimming pool, spa, and fitness center. The hotel is ideal for business travelers, families, and those seeking a high-end stay with exceptional service and a convenient location near key attractions and the airport.
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Research this stayHow guests rate it
- Location
- 88
- Facilities
- 78
- Staff & Service
- 92
- Room Comfort & Cleanliness
- 85
What guests love
- Exceptional service with friendly, attentive, and professional staff
- Spacious and well-appointed rooms with modern amenities and Javanese-style design
- Lagoon-style swimming pool surrounded by lush greenery and a separate children's pool with a slide
- Diverse dining options including international, Indonesian, Chinese, and Japanese cuisine
- Convenient location near Ciputra World Mall, business districts, and Juanda International Airport
Worth knowing
- Some areas of the hotel show signs of aging, particularly the Club Lounge and gym
- Breakfast variety is considered slightly limited compared to other major cities
- Restrooms in some rooms lack bidet spray functionality
- Ongoing renovation work can affect guest comfort and noise levels
Common questions
Does the hotel have a swimming pool, and are there options for children?
Yes, the hotel features a lagoon-style swimming pool surrounded by lush greenery, as well as a separate children's pool with a slide.
What types of dining options are available at Shangri-La Hotel Surabaya?
The hotel offers diverse dining options, including international, Indonesian, Chinese, and Japanese cuisine.
Are there any limitations or potential issues I should be aware of before booking?
Some areas of the hotel show signs of aging, particularly the Club Lounge and gym, and ongoing renovation work may affect guest comfort and noise levels.
