Hotel Jalaja Heritage
7X2F+Q7J Hotel Jalaja Heritage, Opposite Dev Darshan Building, Near Suraj water park, Waghbil naka, Godhbunder Road, Ghodbunder Rd, Anu Nagar, Vijay Nagari, Thane West, Thane, Maharashtra 400615
Gumo's take
Hotel Jalaja Heritage is a mid-range hotel in Thane known for its restaurant, pool, and proximity to Suraj Water Park. It caters to couples and families, with some reviews highlighting good food and friendly service. However, recurring complaints about cleanliness, particularly in bathrooms and rooms, and inconsistent food quality suggest a mixed experience. While the property has a kid-friendly environment and free breakfast, many guests have noted issues with maintenance and outdated facilities.
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Research this stayHow guests rate it
- Location
- 72
- Facilities
- 58
- Staff & Service
- 67
- Room Comfort & Cleanliness
- 52
What guests love
- Friendly and helpful service, as noted in multiple reviews and supported by positive sentiment in the 'Service' category.
- Good food quality and variety, with several reviews praising the restaurant and specific dishes.
- Proximity to Suraj Water Park and other nearby attractions like Sanjay Gandhi National Park.
Worth knowing
- Poor cleanliness in rooms and bathrooms, with multiple reports of cockroaches, dirty bed sheets, and leaky fixtures.
- Inconsistent food quality, with some guests reporting subpar dishes and even finding foreign objects like stones in their meals.
- Outdated and poorly maintained facilities, including non-functional AC, faulty elevators, and general wear and tear.
Amenities
- Wi-Fi
- Front desk (24 hour)
- Full-service laundry
- Pool
- Restaurant
- Room service
- Breakfast (free)
- Kid-friendly
- Local shuttle
- Kitchen
Common questions
Is the hotel clean, especially the rooms and bathrooms?
The hotel has received multiple complaints about cleanliness, particularly in the rooms and bathrooms, with reports of cockroaches, dirty bed sheets, and leaky fixtures. Cleanliness has a negative sentiment in reviews, indicating it is a concern for guests.
What are the food and dining options like at Hotel Jalaja Heritage?
The hotel has a restaurant with positive reviews for good food and variety, but there are also reports of inconsistent quality and even finding foreign objects in meals. Dining has a mixed sentiment, with 10 positive and 6 negative reviews.
How is the service at Hotel Jalaja Heritage?
Service is a highlighted strength of the hotel, with 19 positive reviews and 7 negative ones. Guests frequently mention friendly and helpful service, making it a notable positive aspect of the stay.
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