Planet Hollywood Thane City
7X6M+C9F Planet Hollywood Thane City, 2, Park Ave, Hiranandani Estate, Thane West, Thane, Maharashtra 400607
Gumo's take
Planet Hollywood Thane City is a 5-star hotel known for its luxurious ambiance, rooftop pool, spa, and three restaurants, including the popular Banaras and Planet Dailies. It is particularly praised for its exceptional service, with staff members like Satish (gym instructor), Akshay (server), and Deepasha (front desk) frequently highlighted for their professionalism and hospitality. Guests appreciate the spacious, well-maintained rooms and the variety of dining options, especially the brunch offerings. While the hotel excels in most areas, a few guests have noted issues with Wi-Fi speed and bathroom cleanliness.
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Research this stayHow guests rate it
- Location
- 85
- Facilities
- 88
- Staff & Service
- 95
- Room Comfort & Cleanliness
- 92
What guests love
- Exceptional staff service, with multiple reviews highlighting individuals like Satish (gym), Akshay (server), and Deepasha (front desk) for their professionalism and hospitality.
- High-quality dining experiences, particularly at Banaras and Planet Dailies, with positive sentiment in Dining (208 positive) and specific praise for dishes like biryani and kebabs.
- Well-maintained and spacious rooms, with frequent mentions of cleanliness, comfort, and modern amenities.
Worth knowing
- Some guests reported issues with Wi-Fi speed and reliability, with one 1-star review citing 5 Mbps speed and frequent disconnections.
- A few reviews mentioned cleanliness concerns in bathrooms, with one guest noting an empty shower gel bottle and another mentioning poor bathroom maintenance.
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Full-service laundry
- Elevator
- Outdoor pool
- Hot tub
- Fitness center
- Spa
- Hair salon
- Meeting rooms
- Air conditioning
- Kitchen in some rooms
- Restaurant
- Bar
- Buffet dinner
- Room service
- Breakfast (free)
- Breakfast buffet
- Parking (free)
- Valet parking
- Airport shuttle (extra charge)
- Local shuttle
- Accessible
Common questions
What are the dining options available at Planet Hollywood Thane City?
The hotel features three restaurants, including the popular Banaras and Planet Dailies, with guests frequently praising the quality of dishes like biryani and kebabs. The dining experience is highly rated, with 208 positive reviews specifically highlighting the food.
Is the hotel's Wi-Fi reliable for guests?
Some guests have reported issues with Wi-Fi speed and reliability, including a 1-star review citing speeds as low as 5 Mbps and frequent disconnections. While Wi-Fi is free, it may not be ideal for high-speed needs.
What are the standout features of the hotel's service?
The hotel is known for exceptional service, with staff members like Satish (gym), Akshay (server), and Deepasha (front desk) frequently praised for their professionalism and hospitality. Service has received 527 positive reviews, indicating a strong focus on guest satisfaction.
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