The Heartland Hotel
The Heartland Hotel, Aristo Rd, near Aristo Junction, Aristo, Thampanoor, Thiruvananthapuram, Kerala 695014
Gumo's take
The Heartland Hotel in Thiruvananthapuram is a budget-friendly option with a 2.0-star rating but a strong 4.2/5 aggregate user rating across 282 Google reviews. It is known for its convenient location near the railway station and major temples like Sree Padmanabhaswamy Temple, making it ideal for travelers seeking easy access to transportation and local attractions. The hotel is praised for its cleanliness, particularly in newer rooms, and for its friendly, helpful staff. However, some guests have reported issues with room size, inconsistent service, and cleanliness problems in certain instances. Despite mixed feedback on facilities like Wi-Fi and dining, the hotel is often recommended for its value for money and location.
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Research this stayHow guests rate it
- Location
- 88
- Facilities
- 65
- Staff & Service
- 78
- Room Comfort & Cleanliness
- 72
What guests love
- Convenient location near Trivandrum Railway Station and major temples like Sree Padmanabhaswamy Temple
- Clean and well-maintained rooms, especially in newer units
- Friendly and helpful staff, with several guests specifically mentioning courteous and supportive front desk personnel
Worth knowing
- Inconsistent cleanliness in some rooms, with reports of unclean linens, old towels, and visible dirt
- Issues with facilities like poor Wi-Fi connectivity and limited dining options
- Some guests reported rude or unresponsive service from reception staff, particularly in negative reviews
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Kid-friendly
- Parking (free)
- Self parking (free)
- Valet parking (free)
- Airport shuttle (extra charge)
- Private car service (extra charge)
- Car rental onsite
- Local shuttle
- English
- Hindi
- Private bathroom
- Bathtub in some rooms
- Shower
- Restaurant
- Table service
- Buffet dinner
- Room service (24 hour)
- Breakfast (free)
- Breakfast buffet
- Front desk (24 hour)
- Baggage storage
- Concierge
- Currency exchange
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping (daily)
- Turndown service
- Massage
- Spa
- Doctor on call
- Accessible
- Accessible parking
- Accessible elevator
- Air conditioning
- Refrigerator in some rooms
- Coffee maker
- Minibar in some rooms
Common questions
Is the hotel clean, and are there any reports of cleanliness issues?
The hotel is generally praised for cleanliness, especially in newer rooms, but some guests have reported issues like unclean linens, old towels, and visible dirt in certain instances.
What are the service quality reviews like at The Heartland Hotel?
Service is mostly positive, with 60 positive reviews and 11 negative ones. Guests often praise the friendly and helpful staff, but some have reported rude or unresponsive service at the reception.
Does the hotel offer free breakfast, and what type of breakfast is available?
Yes, the hotel offers a free breakfast buffet, and guests have mentioned positive and negative sentiments about the breakfast experience in their reviews.
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