DoubleTree by Hilton Hotel Toronto Downtown
DoubleTree by Hilton Hotel Toronto Downtown, 108 Chestnut St, Toronto, ON M5G 1R3, Canada
Gumo's take
The DoubleTree by Hilton Hotel Toronto Downtown is a modern, centrally located hotel known for its exceptional staff service and welcoming amenities like the signature warm cookies at check-in. Guests frequently praise the cleanliness and comfort of the rooms, as well as the convenience of nearby attractions and public transit. While the hotel is ideal for both business and leisure travelers, some guests note that rooms can feel cramped and outdated for the price. The indoor pool, sauna, and on-site dining are also highlighted as key perks.
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Research this stayHow guests rate it
- Location
- 90
- Facilities
- 82
- Staff & Service
- 93
- Room Comfort & Cleanliness
- 78
What guests love
- Outstanding staff service, with multiple guests praising specific team members like Henry, Tara, and Jing for their attentiveness and hospitality.
- Signature warm cookies at check-in and early check-in/out options, which enhance the guest experience.
- Convenient downtown location with easy access to public transit, shopping, and restaurants.
Worth knowing
- Some guests found the rooms to be small, cramped, and outdated, with one reviewer noting the queen bed was unusually small.
- A few negative reviews highlighted issues like bed bugs, poor pest control follow-up, and unsanitary conditions in the room or bathroom.
- Noise from the street and nearby events can be an issue in some rooms, especially on higher floors.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Public internet workstation
- Smoke-free property
- Credit cards
- Debit cards
- Kid-friendly
- Activities for kids
- Indoor pool
- Fitness center (free)
- Elliptical machine
- Treadmill
- Sauna
- Meeting rooms
- Cantonese
- English
- Filipino
- Hindi
- Shower
- Restaurant
- Bar
- Table service
- Breakfast (extra charge)
- Vending machines
- Front desk (24 hour)
- Baggage storage
- Concierge
- Self-service laundry
- Elevator
- Housekeeping (daily)
- Parking (extra charge)
- Self parking (extra charge)
- EV charger
- Local shuttle
- Accessible
- Accessible parking
- Accessible elevator
- Air conditioning
- Refrigerator
- Microwave
- Coffee maker
Common questions
What are the key strengths of the DoubleTree by Hilton Hotel Toronto Downtown?
The hotel is known for outstanding staff service, with guests frequently praising team members like Henry, Tara, and Jing. It also offers a signature warm cookie at check-in and a convenient downtown location with easy access to public transit, shopping, and restaurants.
Are there any notable limitations or issues guests have mentioned about the hotel?
Some guests found the rooms to be small, cramped, and outdated, and there have been a few reports of bed bugs, poor pest control follow-up, and unsanitary conditions. Noise from the street and nearby events can also be an issue, especially in higher-floor rooms.
What amenities are available at the hotel?
The hotel features an indoor pool, a sauna, and on-site dining options for guests to enjoy during their stay.
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