Hotel Atlas Palace
Hotel Atlas Palace, No. 6 Station Road Behind Ganapathi Mandir, Ujjain - Indore Rd, Ujjain, Madhya Pradesh 456006
Gumo's take
Hotel Atlas Palace in Ujjain is a budget-friendly option with a 3.0-star rating and a 3.7/5 aggregate user rating based on 1,013 Google reviews. It is best suited for travelers prioritizing location over luxury, as it is within walking distance of the railway station and major temples like the Mahakaleshwar Jyotirlinga. While the hotel is praised for its 24-hour room service and helpful staff, it suffers from recurring complaints about cleanliness, particularly in bathrooms and rooms, and outdated infrastructure. Guests should be prepared for potential issues with room maintenance and hygiene.
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Research this stayHow guests rate it
- Location
- 80
- Facilities
- 52
- Staff & Service
- 65
- Room Comfort & Cleanliness
- 48
What guests love
- Helpful and cooperative staff, with 24-hour room service that is frequently mentioned in positive reviews.
- Convenient location, within walking distance of the railway station and major temples like the Mahakaleshwar Jyotirlinga.
- Affordable pricing for a 3-star hotel, with some guests noting the value for money.
Worth knowing
- Recurring complaints about poor cleanliness, particularly in bathrooms and rooms, including issues with bed bugs, dirty water, and unclean surfaces.
- Outdated infrastructure and maintenance issues, such as broken locks, non-functional AC, and poor room conditions.
- Unreliable food and dining experience, with reports of low-quality meals and limited breakfast options.
- Unprofessional behavior from some staff members, including unresponsiveness and poor customer service.
Amenities
- Wi-Fi (free)
- Public internet workstation
- Smoke-free property
- NFC mobile payments
- Cash
- Kid-friendly
- Parking (free)
- Self parking (free)
- Valet parking (free)
- Airport shuttle (extra charge)
- Private car service (extra charge)
- Car rental onsite
- Local shuttle
- Air conditioning
- Restaurant
- Table service
- Room service
- Breakfast (extra charge)
- Front desk (24 hour)
- Baggage storage
- Concierge
- Convenience store
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping (daily)
- Turndown service
- Doctor on call
- Accessible
- Accessible parking
- Accessible elevator
- English
- Hindi
- Private bathroom
- Shower
Common questions
Is the hotel clean, and are there any recurring cleanliness issues?
The hotel has recurring complaints about cleanliness, particularly in bathrooms and rooms, including issues like bed bugs, dirty water, and unclean surfaces. Cleanliness has a negative sentiment in 41 reviews, indicating it is a common concern for guests.
How is the staff service at Hotel Atlas Palace?
The staff is generally praised for being helpful and cooperative, with 24-hour room service frequently mentioned in positive reviews. However, some guests reported unprofessional behavior, including unresponsiveness, with 61 negative sentiment reviews related to service.
Is the hotel's location convenient for sightseeing and transportation?
Yes, the hotel is within walking distance of the railway station and major temples like the Mahakaleshwar Jyotirlinga. It is also a 5-minute drive to the Triveni Museum, and transport-related reviews are mostly positive, with 34 positive mentions.
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