JMount vagamon Resort
JMount vagamon Resort, masco tea factoryroad, Kannamkulam, Vagamon, Kerala 685503
Gumo's take
JMount Vagamon Resort is a rustic retreat nestled in the scenic hills and tea plantations of Vagamon, offering simple suites and cottages with panoramic views. While the location and atmosphere are praised for their tranquility and natural beauty, the hotel has mixed reviews regarding room quality and service. Guests appreciate the 24-hour room service and the presence of a restaurant and pool, but some have reported issues with cleanliness, Wi-Fi, and staff behavior. It is best suited for travelers seeking a peaceful, nature-focused stay who can overlook some inconsistencies in service and amenities.
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Research this stayHow guests rate it
- Location
- 78
- Facilities
- 60
- Staff & Service
- 58
- Room Comfort & Cleanliness
- 62
What guests love
- The hotel's location in the hills and tea plantations provides a serene and scenic environment, with panoramic views from the rooms and balconies.
- It offers 24-hour room service, which is a rare feature in the area.
- The presence of a restaurant and an outdoor pool adds to its appeal as a self-contained retreat.
Worth knowing
- Multiple guests have reported poor cleanliness in rooms and bathrooms, including damp floors, pungent smells, and dirty bedsheets.
- Issues with Wi-Fi connectivity and non-functional TVs were frequently mentioned, impacting guest satisfaction.
- Staff behavior and service quality were criticized in several reviews, with reports of unprofessionalism and unresponsiveness to guest requests.
- The swimming pool was noted as poorly maintained in some reviews.
Amenities
- Wi-Fi (free)
- Public internet workstation
- Smoke-free property
- NFC mobile payments
- Cash
- Kid-friendly
- Outdoor pool
- Accessible
- Accessible parking
- Accessible pool
- Refrigerator in some rooms
- Restaurant
- Table service
- Room service (24 hour)
- Breakfast (extra charge)
- Breakfast buffet
- Front desk (24 hour)
- Baggage storage
- Wake up calls
- Housekeeping
- Parking (free)
- Self parking (free)
- Airport shuttle (extra charge)
- Private car service (extra charge)
- Car rental onsite
- Local shuttle
- Meeting rooms
- English
- Private bathroom
- Shower
Common questions
Does the hotel have 24-hour room service, and is it a unique feature in the area?
Yes, JMount Vagamon Resort offers 24-hour room service, which is a rare feature in the area and adds to its appeal as a convenient retreat for guests.
What are the common issues guests have reported regarding the hotel's cleanliness and Wi-Fi?
Some guests have reported poor cleanliness in rooms and bathrooms, including damp floors, pungent smells, and dirty bedsheets. Additionally, Wi-Fi connectivity issues were frequently mentioned, which could impact guest satisfaction.
Is there a restaurant and a pool available at the hotel?
Yes, the hotel has a restaurant and an outdoor pool, making it a self-contained retreat. However, some reviews noted that the pool was poorly maintained.
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