OYO Palette Heritage Varanasi Retreat
OYO Palette Heritage Varanasi Retreat, near GGIC College, behind Banjara Lawn, Badshahbag Colony, Badshah Bagh Colony, Ramakanth Nagar, Chetganj, Varanasi, Uttar Pradesh 221002
Gumo's take
OYO Palette Heritage Varanasi Retreat is a mid-range hotel in Varanasi with a 4.3/5 aggregate rating based on 567 Google reviews. It is best suited for budget-conscious travelers seeking a convenient location near major attractions like the Bharat Mata Mandir and Kashi Vishwanath Temple. While some guests praise the service and cleanliness of the rooms, others report issues with bathroom maintenance, room size, and inconsistent service. The hotel is noted for its kitchenettes and 24-hour front desk, but complaints about poor locks, unhygienic conditions, and misleading online photos are common.
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Research this stayHow guests rate it
- Location
- 80
- Facilities
- 62
- Staff & Service
- 75
- Room Comfort & Cleanliness
- 68
What guests love
- Positive service experiences, with many guests praising the helpful and polite staff, especially at the front desk.
- Rooms are generally described as clean and well-maintained, with some guests noting the spotless condition and modern amenities.
- Convenient location within walking distance to major Varanasi attractions like the Bharat Mata Mandir.
Worth knowing
- Bathroom issues are a recurring complaint, with reports of poor hygiene, broken fixtures, and small, unclean spaces.
- Room size and quality are inconsistent, with some guests describing cramped, poorly maintained rooms that do not match online photos.
- Service inconsistencies, including unresponsive staff, poor communication, and unmet guest requests, are frequently mentioned in negative reviews.
- Lack of parking and limited accessibility due to the hotel's location in a narrow alley are cited as major inconveniences.
Amenities
- Wi-Fi (free)
- Smoke-free property
- Cash
- Room service
- Breakfast
- Front desk (24 hour)
- Full-service laundry
- Elevator
- Parking
- Kitchen
Common questions
Is the hotel located near major attractions in Varanasi?
Yes, the hotel is within a 10-minute walk of the Bharat Mata Mandir and near other major attractions like the Kashi Vishwanath Temple, making it a convenient location for travelers.
What are the common complaints about the hotel's bathrooms?
Guests frequently report issues with bathroom hygiene, broken fixtures, and small, unclean spaces. These complaints are among the most common in negative reviews.
How is the service at the hotel according to guest reviews?
Service is generally praised, with many guests highlighting the helpful and polite staff, especially at the 24-hour front desk. However, there are some reports of inconsistent service and unresponsive staff.
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