The Amayaa
The Amayaa, The Mall Rd, Varanasi cantonment, Varanasi, Uttar Pradesh 221002
Gumo's take
The Amayaa is a mid-range hotel in Varanasi known for its spacious rooms, decent breakfast buffet, and a well-maintained pool. It appeals to business travelers and families who appreciate a central location and a mix of modern amenities like a 24-hour front desk and free breakfast. While the hotel receives praise for its staff's helpfulness and courteous service, it also faces recurring complaints about inconsistent dining quality, poor room maintenance, and unprofessional behavior from some staff members.
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Research this stayHow guests rate it
- Location
- 80
- Facilities
- 72
- Staff & Service
- 75
- Room Comfort & Cleanliness
- 68
What guests love
- Spacious and clean rooms with good housekeeping, as noted in multiple 5-star reviews.
- Positive sentiment around breakfast and the restaurant, with a 70% positive rating for breakfast and 17 positive reviews for the restaurant.
- Well-maintained pool and gym, with no negative feedback on these facilities.
Worth knowing
- Recurring complaints about poor room maintenance, including moldy odors, discolored grout, and electrical issues.
- Unprofessional behavior from some staff members, including rude service and lack of responsiveness, as seen in multiple 1-star reviews.
- Inconsistent dining experience, with several reviews criticizing the food quality and service in the restaurant.
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Full-service laundry
- Parking
- Airport shuttle (extra charge)
- Local shuttle
- Business center
- Restaurant
- Room service
- Breakfast (free)
- Breakfast buffet
- Pool
- Fitness center
- Air conditioning
Common questions
Is breakfast included at The Amayaa, and what is the general guest feedback about it?
Yes, breakfast is included at The Amayaa in the form of a free breakfast buffet. Guests have given it a 70% positive rating, with many praising the quality and variety of the breakfast offerings.
What are the common complaints about the hotel's rooms?
Common complaints about the rooms include poor maintenance issues such as moldy odors, discolored grout, and electrical problems. These issues have been noted in multiple 1-star reviews, despite the hotel generally receiving praise for cleanliness and spacious rooms.
What is the general sentiment about the hotel's service and staff?
The service at The Amayaa is generally praised, with 184 positive reviews highlighting the helpfulness and courteous behavior of the staff. However, there are also 77 negative reviews citing unprofessional behavior, including rude service and lack of responsiveness from some staff members.
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