Palm Tree Heritage

Palm Tree Heritage, Odayam Beach Road, Varkala, Kerala 695141

3-star property 3.8 · 1,291 reviews analysed
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Gumo's take

Palm Tree Heritage in Varkala is a beachfront hotel known for its direct access to Odayam Beach and serene atmosphere. While guests praise the location and some aspects of service, particularly the owner Mr. Babu, the hotel faces significant challenges in room cleanliness, maintenance, and staff responsiveness. The property is popular for its sea views, family-friendly amenities, and occasional special arrangements like candlelight dinners. However, recurring complaints about unhygienic conditions, malfunctioning AC, and poor service quality suggest a mixed guest experience.

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How guests rate it

Location
86
Facilities
57
Staff & Service
52
Room Comfort & Cleanliness
48

What guests love

  • Direct beach access and serene location near Odayam Beach, praised for its peaceful and scenic environment.
  • Positive mentions of the on-site restaurant and food quality, particularly seafood and Ayurvedic options.
  • Owner Mr. Babu is frequently mentioned as helpful and attentive to guest needs, especially in emergency or special requests.

Worth knowing

  • Significant issues with room cleanliness and maintenance, including unclean sheets, clogged toilets, and malfunctioning AC units.
  • Poor service quality and unresponsiveness from staff, with multiple reports of unprofessional behavior and lack of timely assistance.
  • Inconsistent food quality and limited dining options, especially for non-vegetarian or special dietary needs.
  • Some rooms are located far from the main resort and lack basic amenities like intercoms, refrigerators, and proper lighting.

Amenities

  • Wi-Fi
  • Beach front
  • Front desk (24 hour)
  • Full-service laundry
  • Parking
  • Airport shuttle (extra charge)
  • Local shuttle
  • Restaurant
  • Room service
  • Breakfast (free)
  • Breakfast buffet
  • Kid-friendly
  • Pool
  • Spa
  • Air conditioning
  • Kitchen in some rooms

Common questions

Is the hotel located near the beach?

Yes, Palm Tree Heritage is located just a 1-minute walk from Odayam Beach and offers direct beachfront access, making it a convenient and scenic choice for travelers.

How is the cleanliness of the hotel rooms?

The hotel has faced significant complaints regarding room cleanliness, including unclean sheets, clogged toilets, and maintenance issues, which may impact guest satisfaction.

What kind of dining options are available at the hotel?

The hotel has a restaurant that serves seafood and Ayurvedic dishes, but there are mixed reviews regarding food quality and limited options for non-vegetarian or special dietary needs.

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