Hotel Mercure Wien Westbahnhof
Hotel Mercure Wien Westbahnhof, Felberstraße 4, 1150 Wien, Austria
Gumo's take
Hotel Mercure Wien Westbahnhof is a no-frills, centrally located hotel near Vienna's Westbahnhof train station, ideal for travelers prioritizing convenience and accessibility over luxury. The hotel is praised for its friendly and helpful staff, particularly manager Sabri Satici, and its proximity to public transportation and nearby amenities like supermarkets and restaurants. While the rooms are described as clean and comfortable, many guests note that the design is dated and the facilities are basic, with some limitations in amenities and soundproofing.
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Research this stayHow guests rate it
- Location
- 90
- Facilities
- 62
- Staff & Service
- 82
- Room Comfort & Cleanliness
- 68
What guests love
- Exceptional staff service, particularly highlighted by manager Sabri Satici and other front desk employees who are described as friendly, helpful, and professional.
- Excellent location near Westbahnhof train station, offering easy access to public transportation and nearby shopping and dining options.
- Rooms are generally clean and well-maintained, with many guests noting the cleanliness and comfort of the beds.
Worth knowing
- Rooms are described as outdated or dated in design, with some guests noting a lack of modern amenities like air conditioning, mini-fridges, or safe boxes in certain room categories.
- Noise issues are reported by several guests, particularly in rooms facing the street or train station, with complaints about traffic, sirens, and poor soundproofing.
- Some guests were dissatisfied with the lack of transparency about additional fees for amenities like mini-fridges, air conditioning, and safe boxes, which are not included in all room types.
- A few guests reported issues with housekeeping, including missing items and poor communication, as well as problems with room locks and key cards.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Smoke-free property
- Credit cards
- Debit cards
- Bicycle rental (extra charge)
- Parking (free)
- Local shuttle
- Not accessible
- Accessible parking
- Pet-friendly (free)
- Dogs allowed
- Cats allowed
- Private bathroom
- Bathtub
- Shower
- Restaurant
- Bar
- Table service
- Room service
- Breakfast (extra charge)
- Breakfast buffet
- Vending machines
- Front desk (24 hour)
- Baggage storage
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping (daily)
- Doctor on call
- Meeting rooms
- German
- Air conditioning in some rooms
- Coffee maker
- Minibar
Common questions
Is the hotel near public transportation?
Yes, Hotel Mercure Wien Westbahnhof is centrally located near Vienna's Westbahnhof train station, offering excellent access to public transportation and nearby shopping and dining options.
Are the rooms modern and up to date?
No, the rooms are described as clean and comfortable but generally dated in design, with some guests noting a lack of modern amenities like air conditioning or mini-fridges in certain room categories.
Is the hotel noisy or has soundproofing issues?
Yes, several guests reported noise issues, particularly in rooms facing the street or train station, with complaints about traffic, sirens, and poor soundproofing.
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