Grand Royale Suites
Grand Royale Suites, 1606 Vasvaddo, Benaulim Beach Rd, Benaulim, Goa 403716
Gumo's take
Grand Royale Suites in Benaulim is a mid-range hotel with a mixed reputation, known for its proximity to the beach and occasional positive service from staff like Jecila. However, it is also frequently criticized for poor communication, inconsistent availability of booked rooms, and subpar maintenance of facilities such as the pool and Wi-Fi. While some guests praise the spacious rooms and friendly owner Donald Lobo, others report significant issues with cleanliness, amenities, and service reliability.
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Research this stayHow guests rate it
- Location
- 70
- Facilities
- 40
- Staff & Service
- 55
- Room Comfort & Cleanliness
- 50
What guests love
- Spacious rooms with comfortable beds, as noted by some guests.
- Friendly and accommodating staff like Jecila, who has been praised for excellent service.
- Convenient location within walking distance of Benaulim Beach.
Worth knowing
- Frequent reports of poor maintenance, including non-functional Wi-Fi, broken pool, and malfunctioning appliances.
- Unreliable booking and check-in processes, with multiple complaints about rooms not being available as booked.
- Inconsistent and unresponsive service, including rude or inexperienced staff and poor housekeeping.
- Issues with cleanliness, including dirty rooms and lack of regular towel and linen changes.
Common questions
Is the hotel's location convenient for visiting Benaulim Beach?
Yes, Grand Royale Suites is located within walking distance of Benaulim Beach, making it a convenient option for guests looking to enjoy the beach.
What are the common issues reported by guests at Grand Royale Suites?
Guests frequently report poor maintenance of facilities like the pool and Wi-Fi, inconsistent availability of booked rooms, and issues with cleanliness and service reliability, including unresponsive or rude staff.
Are the rooms at Grand Royale Suites spacious and comfortable?
Yes, some guests have praised the spacious rooms and comfortable beds, although there are also reports of cleanliness issues and malfunctioning appliances in certain rooms.
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