Holiday Inn Express Chennai Omr Thoraipakkam, an IHG Hotel
Holiday Inn Express Chennai Omr Thoraipakkam, an IHG Hotel, No 5/395, OMR Service Rd, Nehru Nagar, Okkiyam, Thoraipakkam, Chennai, Tamil Nadu 600097
Gumo's take
Holiday Inn Express Chennai Omr Thoraipakkam is a budget-friendly hotel catering primarily to business travelers and solo guests, offering basic amenities like a 24-hour gym, free breakfast, and Wi-Fi. While the staff is generally praised for being courteous and helpful, the hotel faces consistent criticism for cramped rooms, poor bathroom design, and subpar cleanliness. Guests appreciate the value for money and the proximity to IT parks and the airport, but many find the small room sizes and limited space uncomfortable for families or extended stays.
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Research this stayHow guests rate it
- Location
- 78
- Facilities
- 62
- Staff & Service
- 74
- Room Comfort & Cleanliness
- 58
What guests love
- 24-hour room service and a restaurant with a dinner buffet, which are rare in the area.
- Positive sentiment around staff service, with many guests praising the helpfulness and professionalism of individuals like Subir, Remi, and Rajendiran.
- Free breakfast with a variety of South Indian options, including idli and dosa, which is frequently mentioned in reviews.
Worth knowing
- Numerous complaints about cramped and poorly designed rooms, with limited storage and small bathrooms that lack privacy and proper functionality.
- Recurring issues with cleanliness, including dirty linens, stained carpets, and poor bathroom hygiene.
- Negative sentiment around food quality, with complaints about bland taste, limited variety, and occasional contamination (e.g., sand in food).
- Poor room ac performance and lack of soundproofing, leading to discomfort and noise disturbances.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Smoke-free property
- Credit cards
- Debit cards
- Cash
- Kid-friendly
- Activities for kids
- Fitness center (free)
- Elliptical machine
- Treadmill
- Free weights
- Doctor on call
- Business center
- Meeting rooms
- English
- Hindi
- Private bathroom
- Shower
- Restaurant
- Table service
- Buffet dinner
- Room service (24 hour)
- Breakfast (free)
- Breakfast buffet
- Vending machines
- Front desk (24 hour)
- Baggage storage
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping (daily)
- Parking (free)
- Self parking (free)
- EV charger
- Airport shuttle (extra charge)
- Local shuttle
- Accessible
- Accessible parking
- Accessible elevator
- Air conditioning
- Refrigerator
- Coffee maker
Common questions
What are the key strengths of the hotel's service and staff?
The hotel is known for its positive staff service, with many guests praising the helpfulness and professionalism of individuals like Subir, Remi, and Rajendiran. Service-related reviews are largely positive, with 620 positive mentions compared to 162 negative ones.
What are the common complaints about the hotel's rooms and cleanliness?
Guests frequently complain about cramped and poorly designed rooms with limited storage and small bathrooms that lack privacy and functionality. Cleanliness is also a concern, with recurring issues like dirty linens, stained carpets, and poor bathroom hygiene.
What breakfast options are available at the hotel?
The hotel offers a free breakfast with a variety of South Indian options, including idli and dosa, which are frequently mentioned in reviews. While there are 168 positive mentions of breakfast, there are also 107 negative comments, indicating some variability in guest satisfaction.
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