ITC Grand Chola, a Luxury Collection Hotel, Chennai
ITC Grand Chola, a Luxury Collection Hotel, Chennai, 63, Mount Rd, Little Mount, Guindy, Chennai, Tamil Nadu 600032
Gumo's take
ITC Grand Chola, a Luxury Collection Hotel, Chennai, is a 5-star palace-themed luxury hotel known for its grand architecture, elegant dining options, and exceptional hospitality. Guests frequently praise the service, breakfast buffet, and fitness center, with many noting the hotel's suitability for both business and leisure stays. While the property is large and well-connected to key attractions like Marina Beach and the airport, some guests have noted that the layout can be confusing and that certain rooms may require maintenance updates.
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Research this stayHow guests rate it
- Location
- 90
- Facilities
- 91
- Staff & Service
- 94
- Room Comfort & Cleanliness
- 88
What guests love
- Exceptional service and hospitality, with many reviews highlighting the staff's attentiveness and personalized care.
- Highly praised breakfast buffet and dining options, including multiple restaurants and a vegetarian thali experience.
- Well-maintained fitness center and wellness facilities, including a spa and sauna.
Worth knowing
- Some rooms reported issues with cleanliness, odors, or outdated furnishings.
- Layout can be confusing, with guests noting difficulty navigating the large property.
- Occasional complaints about slow service in dining areas during peak hours.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Public internet workstation
- Smoke-free property
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Kid-friendly
- Outdoor pool
- Hot tub
- Fitness center (free)
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Massage
- Sauna
- Spa
- Hair salon
- Doctor on call
- Pet-friendly (extra charge)
- Dogs allowed
- Air conditioning
- Kitchen in some rooms
- Microwave in some rooms
- Coffee maker
- Minibar
- Restaurant
- Bar
- Buffet dinner
- Room service (24 hour)
- Breakfast (extra charge)
- Breakfast buffet
- Front desk (24 hour)
- Baggage storage
- Concierge
- Currency exchange
- Elevator
- Wake up calls
- Housekeeping (daily)
- Parking (free)
- Self parking (free)
- Valet parking (free)
- EV charger
- Car rental onsite
- Accessible
- Accessible parking
- Business center
- Meeting rooms
- English
- Hindi
- Private bathroom
- Shower
Common questions
What are the key strengths of ITC Grand Chola in terms of service and dining?
The hotel is known for exceptional service and hospitality, with guests frequently praising the staff's attentiveness and personalized care. Dining options are highly rated, featuring a stylish restaurant and a praised breakfast buffet, including a vegetarian thali experience.
Are there any limitations or potential issues I should be aware of before booking?
Some guests have reported issues with room cleanliness, odors, or outdated furnishings. Additionally, the hotel's large layout can be confusing for guests, and there have been occasional complaints about slow service in dining areas during peak hours.
What amenities are available for fitness and wellness at the hotel?
The hotel offers a well-maintained fitness center with free access, including treadmills, elliptical machines, and weight equipment. Wellness amenities include a spa, sauna, and one of the few hot tubs in the area, making it a popular choice for relaxation and fitness enthusiasts.
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