Metro Grand Hotel
Metro Grand Hotel, 540, Poonamallee High Rd, near Prime Indian Hospital, SVP Nagar, Amaravathi Nagar, Arumbakkam, Chennai, Tamil Nadu 600106
Gumo's take
Metro Grand Hotel in Chennai is a budget-friendly option with a convenient location near Koyambedu and major landmarks like Marina Beach and Kapaleeshwarar Temple. However, it is best suited for short stays due to recurring issues with cleanliness, maintenance, and service. While a few guests praise the friendly staff and decent room comfort, the majority of reviews highlight problems such as cockroach infestations, poor hygiene, and unresponsive management. The hotel's proximity to public transport and nearby attractions is a plus, but its outdated facilities and inconsistent service make it a risky choice for families or those seeking a comfortable stay.
Get your personal match score
Run a live research on Metro Grand Hotel — fresh prices across booking sites, decoded reviews, and how well it fits your travel style.
Research this stayHow guests rate it
- Location
- 62
- Facilities
- 42
- Staff & Service
- 45
- Room Comfort & Cleanliness
- 38
What guests love
- Convenient location near Koyambedu and major landmarks like Marina Beach and Kapaleeshwarar Temple
- Some guests noted friendly and helpful staff, particularly in recent years
Worth knowing
- Recurring reports of cockroach infestations and poor hygiene in rooms and bathrooms
- Outdated and poorly maintained facilities, including malfunctioning AC, Wi-Fi, and plumbing
- Unresponsive or rude staff behavior, with complaints about poor customer service and lack of room cleaning
- Issues with room safety and security, including non-functional locks and unsecured doors
Amenities
- Wi-Fi
- Front desk (24 hour)
- Full-service laundry
- Kid-friendly
- Transfer
- Local shuttle
- Restaurant
- Bar
- Room service
- Breakfast (free)
- Breakfast buffet
- Air conditioning
Common questions
Is the hotel suitable for families with children?
The hotel is kid-friendly, but it is not highly recommended for families due to recurring issues with cleanliness, maintenance, and inconsistent service, including reports of cockroach infestations and unsecured room locks.
What are the main concerns regarding the hotel's cleanliness and maintenance?
Guests have reported recurring issues such as cockroach infestations, poor hygiene in rooms and bathrooms, malfunctioning AC and Wi-Fi, and outdated facilities. These problems are frequently mentioned in negative reviews and may affect comfort.
How is the service quality at Metro Grand Hotel?
Service quality is mixed. While some guests have praised the friendly and helpful staff in recent years, the majority of reviews indicate negative experiences, including unresponsive or rude staff and poor customer service.
People also searched for
Anand Bagh Resort & Spa by Ananta
Chennai
★ 4.2 (107,600 reviews analysed)
Anand Bagh Resort & Spa by Ananta is a heritage property located in Gwalior, India, housed in a 19th-century palace. It…
Hotel Simsan
Chennai
★ 4.0 (64,700 reviews analysed)
Hotel Simsan in Chennai is a 3-star property that has been heavily criticized for its poor hygiene, unprofessional…
Treebo Samhaar Residency
Chennai
★ 4.5 (64,700 reviews analysed)
Treebo Samhaar Residency Thoraipakkam is a 3-star hotel located in Thoraipakkam, Chennai, offering 21-25 air-conditioned…
Skylinn Stays OMR Perungudi | Best Hotel Rooms Chennai
Chennai
★ 4.9 (64,700 reviews analysed)
Skylinn Stays - Unit of Prohotel is a 2-star hotel located in South Chennai, offering 30 air-conditioned rooms with…
Essentia Premier Hotel Chennai OMR
Chennai
★ 4.4 (64,100 reviews analysed)
Essentia Premier Hotel Chennai OMR is a 3-star hotel located in the OMR area of Chennai, known for its excellent…
ITC Grand Chola, a Luxury Collection Hotel, Chennai
Chennai
★ 4.7 (42,430 reviews analysed)
The ITC Grand Chola in Chennai is a 5-star luxury hotel renowned for its grand architecture inspired by the Chola…