Metro Grand Hotel
Metro Grand Hotel, 540, Poonamallee High Rd, near Prime Indian Hospital, SVP Nagar, Amaravathi Nagar, Arumbakkam, Chennai, Tamil Nadu 600106
Gumo's take
Metro Grand Hotel in Chennai is a budget-friendly option with a convenient location near key attractions like Marina Beach and Vadapalani Andavar Temple. While it offers basic amenities like free breakfast, 24-hour front desk, and a bar, it is best suited for solo travelers or budget-conscious guests who prioritize location over comfort. However, the hotel suffers from recurring issues like poor cleanliness, malfunctioning facilities, and unprofessional staff behavior, which significantly impact guest satisfaction.
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Research this stayHow guests rate it
- Location
- 65
- Facilities
- 42
- Staff & Service
- 45
- Room Comfort & Cleanliness
- 38
What guests love
- Convenient location near major landmarks like Marina Beach and Vadapalani Andavar Temple
- Free breakfast and 24-hour front desk service are consistently available
- Some positive feedback on room comfort and cleanliness from a small subset of recent guests
Worth knowing
- Recurring reports of cockroach infestations and poor hygiene in rooms and bathrooms
- Unprofessional and rude behavior from staff, including demands for extra fees
- Malfunctioning facilities like AC, Wi-Fi, and room locks, with frequent complaints about lack of maintenance
- Poor dining and food service, with complaints about unavailability of in-house restaurant and subpar food quality
Amenities
- Wi-Fi
- Front desk (24 hour)
- Full-service laundry
- Kid-friendly
- Transfer
- Local shuttle
- Restaurant
- Bar
- Room service
- Breakfast (free)
- Breakfast buffet
- Air conditioning
Common questions
Is the hotel clean and well-maintained?
The hotel has recurring reports of poor cleanliness, including cockroach infestations and unhygienic conditions in rooms and bathrooms. While a small subset of recent guests noted positive feedback on room comfort and cleanliness, the overall sentiment is negative, with 43 negative mentions of cleanliness.
How is the service at Metro Grand Hotel?
Service at the hotel has mixed reviews. While it is mentioned 58 times in guest feedback, the sentiment is largely negative, with 87 negative mentions compared to 55 positive ones. Some guests reported unprofessional and rude behavior from staff, including demands for extra fees.
Is the location convenient for sightseeing?
Yes, the hotel is conveniently located near major attractions like Marina Beach and Vadapalani Andavar Temple, which is just a 12-minute drive away. The location is positively mentioned 21 times in guest feedback, making it a key strength of the hotel.
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