TOWNHOUSE XOTEL
TOWNHOUSE XOTEL, 7B, 7b 200 Feet Rd,Vinayaganagar ,Mcn Nagar Extension Opste to, 1, Chennai, Thoraipakkam, Tamil Nadu 600097
Gumo's take
TOWNHOUSE XOTEL in Chennai is a budget-friendly hotel with a laid-back atmosphere and basic amenities such as Wi-Fi, breakfast, and a fitness center. While it is praised for its convenient location near major landmarks like Marina Beach and Chennai One, the hotel suffers from recurring issues with cleanliness, room maintenance, and service quality. Guests have reported unhygienic conditions, malfunctioning facilities, and indifferent staff, which significantly impact the overall experience. Despite a 4.0/5 aggregate rating, the hotel appears to cater more to budget travelers seeking proximity to the city center than to those prioritizing comfort or service.
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Research this stayHow guests rate it
- Location
- 72
- Facilities
- 48
- Staff & Service
- 45
- Room Comfort & Cleanliness
- 42
What guests love
- Convenient location near major landmarks and IT hubs like Chennai One
- Basic amenities such as free breakfast, Wi-Fi, and parking are available
Worth knowing
- Recurring complaints about unclean rooms, fungal growth, and poor hygiene
- Frequent issues with room facilities such as non-functional AC, broken plumbing, and malfunctioning TVs
- Unresponsive and unhelpful staff, with reports of rude behavior and poor customer service
- Guests have raised concerns about misleading reviews and hidden charges
Amenities
- Wi-Fi
- Smoke-free property
- Kid-friendly
- Parking
- Room service
- Breakfast (free)
- Front desk (24 hour)
- Full-service laundry
- Air conditioning in some rooms
- Kitchen in some rooms
Common questions
Is the hotel clean and well-maintained?
The hotel has recurring issues with cleanliness, including reports of unhygienic conditions, fungal growth, and malfunctioning room facilities such as broken plumbing and non-functional AC. These issues significantly impact the guest experience.
What are the main amenities available at TOWNHOUSE XOTEL?
The hotel offers basic amenities such as free Wi-Fi, free breakfast, parking, a fitness center, room service, and an airport shuttle. Some rooms also have kitchens, and the hotel is pet-friendly and child-friendly.
How is the service quality at the hotel?
Guests have reported mixed service quality, with some positive feedback but notable complaints about unresponsive and unhelpful staff, including reports of rude behavior and poor customer service.
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