Arcadia Heritage Resort
Arcadia Heritage Resort, West Point, Darjeeling, West Bengal 734101
Gumo's take
Arcadia Heritage Resort is a 150-year-old heritage property in Darjeeling, renowned for its breathtaking views of Kanchenjunga and Dali Monastery. Guests consistently praise the spacious, clean rooms with balconies, the warm and attentive hospitality of staff like Ravi and Anandi, and the delicious breakfast and dining options. While the location is peaceful and scenic, it is slightly remote, requiring a steep uphill drive from the main town. The hotel is particularly popular with families and couples seeking a tranquil, scenic retreat.
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Research this stayHow guests rate it
- Location
- 78
- Facilities
- 86
- Staff & Service
- 94
- Room Comfort & Cleanliness
- 92
What guests love
- Breathtaking views of Kanchenjunga from most rooms and balconies, a major highlight for guests.
- Highly praised staff, especially Ravi and Anandi, for their warm, attentive, and personalized service.
- Spacious, clean, and well-maintained rooms with modern amenities like bed warmers and daily housekeeping.
Worth knowing
- Remote location with a steep uphill road, making access difficult for some guests and vehicles.
- Occasional issues with power outages, geyser functionality, and internet connectivity reported in negative reviews.
- A few guests reported rude or unresponsive staff, particularly the manager, in some negative reviews.
Amenities
- Wi-Fi (free)
- Credit cards
- Debit cards
- Cash
- Front desk (24 hour)
- Baggage storage
- Full-service laundry
- Parking (free)
- Self parking (free)
- Airport shuttle (extra charge)
- Local shuttle
- Accessible parking
- Kitchen
- Restaurant
- Room service
- Breakfast (free)
- Game room
- Kid-friendly
- Doctor on call
Common questions
What are the key strengths of Arcadia Heritage Resort?
Arcadia Heritage Resort is known for its breathtaking views of Kanchenjunga from most rooms and balconies, highly praised staff like Ravi and Anandi for their warm and personalized service, and spacious, clean rooms with modern amenities such as bed warmers and daily housekeeping.
What are the main limitations or potential issues with the hotel?
The hotel is located in a remote area with a steep uphill road, which can make access difficult. Some guests have also reported occasional issues with power outages, geyser functionality, and internet connectivity, as well as a few instances of unresponsive or rude staff, particularly the manager.
What amenities are available at the hotel?
The hotel offers free Wi-Fi, 24-hour front desk service, free parking, a restaurant with room service, a game room, a kid-friendly environment, laundry services, and a doctor on call. Breakfast is also included for guests.
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