INDUS MOUNT ROYALE - 3 STAR HOTEL IN DARJEELING MALL
Ward No.: 10, INDUS MOUNT ROYALE - 3 STAR HOTEL IN DARJEELING MALL, 138/1, Dr Zakir Hussain Rd, beside SP Bunglaow, Manbari Basti, Darjeeling, West Bengal 734101
Gumo's take
INDUS MOUNT ROYALE is a 3-star hotel in Darjeeling that offers a mix of positive and negative guest experiences. It is praised for its warm hospitality, especially from staff like Samik Palodhy, Sairash, and Shree, and for its proximity to Darjeeling Mall (a 6-minute walk). The hotel features a restaurant with mountain views and a spa, which are uncommon in the area. However, recurring issues with water supply, room maintenance, and cleanliness have led to significant dissatisfaction among guests, particularly those with elderly family members or specific comfort expectations.
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Research this stayHow guests rate it
- Location
- 78
- Facilities
- 62
- Staff & Service
- 74
- Room Comfort & Cleanliness
- 58
What guests love
- Positive service experiences with specific staff members like Samik Palodhy, Sairash, and Shree, who are frequently praised for their helpfulness and polite behavior.
- Proximity to Darjeeling Mall, making it convenient for guests to access shopping and dining options.
- A few unique amenities such as a spa and a restaurant with mountain views, which are rare in the area.
Worth knowing
- Recurring issues with water supply and pressure, with multiple guests reporting no water or hot water in their rooms, especially affecting elderly or ill guests.
- Poor room maintenance and cleanliness, including dampness, mold, broken fixtures, and unhygienic conditions in some rooms and the restaurant.
- Small, cramped rooms and a lift that is either non-functional or too small for multiple guests, making movement difficult for families or those with luggage.
- Unreliable room service and slow responsiveness from staff, with some guests reporting unprofessional or indifferent behavior from the management.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Smoke-free property
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Front desk (24 hour)
- Baggage storage
- Concierge
- Currency exchange
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping (daily)
- Turndown service
- Massage
- Spa
- Doctor on call
- Meeting rooms
- Pet-friendly (extra charge)
- Dogs allowed
- Cats allowed
- Kitchen
- Coffee maker
- Minibar in some rooms
- Restaurant
- Bar
- Table service
- Buffet dinner
- Room service
- Breakfast (free)
- Breakfast buffet
- Vending machines
- Bicycle rental (extra charge)
- Kid-friendly
- Airport shuttle (extra charge)
- Private car service (extra charge)
- Car rental onsite
- Local shuttle
- Accessible
- Accessible parking
- Accessible elevator
- English
- Hindi
- Private bathroom
- Shower
Common questions
Is the hotel close to Darjeeling Mall?
Yes, INDUS MOUNT ROYALE is just a 6-minute walk from Darjeeling Mall, making it convenient for guests to access shopping and dining options nearby.
What are the main issues guests have reported with the hotel?
Guests have reported recurring issues with water supply and pressure, poor room maintenance and cleanliness, and small, cramped rooms. These problems have caused significant dissatisfaction, especially for elderly or ill guests.
What amenities are available at the hotel?
The hotel offers amenities such as free Wi-Fi, a 24-hour front desk, a spa, a restaurant with mountain views, a bar, a breakfast and dinner buffet, and room service. It also has a lift, laundry services, and is pet-friendly for an extra charge.
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