Istana Resort & Spa, Darjeeling
Istana Resort & Spa, Darjeeling, AJC Bose Road, 1 Lal Kothi Road, Gandhi Rd, Darjeeling, West Bengal 734101
Gumo's take
Istana Resort & Spa in Darjeeling is a 4-star property known for its breathtaking mountain views, particularly of Kanchenjunga, and its exceptional hospitality. The hotel is especially praised for its service, cleanliness, and vegetarian dining options. Guests frequently highlight the warm and professional staff, the cleanliness of the rooms, and the serene ambiance. It is ideal for families, couples, and travelers seeking a peaceful retreat with access to nearby attractions like the Peace Pagoda and Tiger Hill.
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Research this stayHow guests rate it
- Location
- 90
- Facilities
- 88
- Staff & Service
- 95
- Room Comfort & Cleanliness
- 92
What guests love
- Outstanding service from staff, with many guests specifically mentioning individuals like Ismail, Nishant, Mohan, and Prasan for their professionalism and attentiveness.
- Highly praised cleanliness and maintenance of rooms, with housekeeping staff like Anima and Bhavna frequently acknowledged for their efforts.
- Excellent vegetarian dining options, with the Sagar restaurant noted for its fresh, flavorful food and attentive service.
Worth knowing
- Some guests reported issues with bathroom quality, with negative sentiment indicating dissatisfaction with size and cleanliness.
- A few reviews mentioned the lack of modern amenities like smart TVs in rooms, which some guests felt was a drawback for the price.
- Heating and hot water availability were occasionally problematic, with some guests noting the need to pay extra for a heater and long wait times for hot water.
Amenities
- Free Wi-Fi
- Free breakfast
- Parking
- Pool
- Air-conditioned
- Laundry service
- Business centre
- Pet-friendly
- Room service
- Child friendly
- Restaurant
- Kitchens in some rooms
- Spa
- Fitness centre
- Bar
Common questions
What are the hotel's key strengths in terms of service and cleanliness?
Istana Resort & Spa is known for its outstanding service, with guests frequently praising the professionalism and attentiveness of staff members like Ismail, Nishant, Mohan, and Prasan. The hotel is also highly praised for its cleanliness, with housekeeping staff like Anima and Bhavna often acknowledged for their efforts, and 'Housekeeping' mentioned 98 times in reviews.
Are there any notable limitations or issues with the hotel's facilities?
Some guests have reported issues with the bathroom quality, including concerns about size and cleanliness. Additionally, a few reviews mentioned the lack of modern amenities like smart TVs in rooms and occasional problems with heating and hot water availability.
What dining options are available at the hotel, and are there vegetarian choices?
The hotel features the Sagar restaurant, which is noted for its excellent vegetarian dining options and fresh, flavorful food. Guests have praised the casual restaurant and the breakfast buffet, which is also highly recommended.
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