Istana Resort & Spa, Darjeeling
Istana Resort & Spa, Darjeeling, AJC Bose Road, 1 Lal Kothi Road, Gandhi Rd, Darjeeling, West Bengal 734101
Gumo's take
Istana Resort & Spa, Darjeeling is a 4-star, family-friendly, vegetarian-focused resort known for its panoramic mountain views, especially of Kanchenjunga, and warm hospitality. Guests consistently praise the service, particularly from housekeeping and restaurant staff, as well as the quality and variety of the vegetarian food. The property is praised for its serene atmosphere and proximity to major attractions like the Peace Pagoda. While the location is scenic, it is slightly elevated and may require a steep climb or taxi for some guests.
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Research this stayHow guests rate it
- Location
- 85
- Facilities
- 82
- Staff & Service
- 93
- Room Comfort & Cleanliness
- 88
What guests love
- Exceptional service from housekeeping and restaurant staff, with many guests specifically mentioning Anima, Bhavna, Suraj Pradhan, and Mohan Gurung for their attentiveness and warmth.
- High-quality vegetarian food with a diverse breakfast and dinner buffet, praised for freshness and taste.
- Breathtaking mountain views from the rooms and common areas, especially of Kanchenjunga on clear days.
Worth knowing
- Some guests reported issues with bathroom quality, including outdated fixtures and cleanliness concerns.
- Limited heating and hot water availability in rooms, with additional charges for heaters.
- Wi-Fi performance was occasionally criticized as inconsistent or slow.
Amenities
- Free Wi-Fi
- Free breakfast
- Parking
- Pool
- Air-conditioned
- Laundry service
- Business centre
- Pet-friendly
- Room service
- Child friendly
- Restaurant
- Kitchens in some rooms
- Spa
- Fitness centre
- Bar
Common questions
What are the standout features of the hotel's service?
The hotel is highly praised for its exceptional service, particularly from housekeeping and restaurant staff. Guests frequently mention Anima, Bhavna, Suraj Pradhan, and Mohan Gurung for their attentiveness and warmth, with 'Housekeeping' being mentioned 98 times in reviews.
Is the food at the hotel vegetarian, and how is it received by guests?
Yes, the hotel is known for its vegetarian-focused cuisine. Guests consistently praise the quality, variety, and freshness of the food, especially the breakfast and dinner buffets, with 250 positive mentions under the Dining category.
Are there any issues with the hotel's bathrooms?
Some guests have reported issues with the bathrooms, including outdated fixtures and cleanliness concerns. The Bathroom category has 44 negative mentions, making it one of the more frequently discussed limitations.
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