Summit Montana Suites & Spa, Darjeeling
2nd Floor, Summit Montana Suites & Spa, Darjeeling, The Rink Mall, opp. Head Post Office, Limbugaon, Darjeeling, West Bengal 734101
Gumo's take
Summit Montana Suites & Spa in Darjeeling is a mid-range hotel located within the Rink Mall, offering spacious rooms with scenic views of Kanchenjunga and convenient access to Mall Road. It is particularly praised for its warm hospitality, especially from staff like Sonija, Mona, and Gagan, and for its prime location near shopping and dining options. While the hotel is well-suited for travelers seeking comfort and convenience, some guests have noted issues with cleanliness, maintenance, and inconsistent service quality.
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Research this stayHow guests rate it
- Location
- 85
- Facilities
- 62
- Staff & Service
- 75
- Room Comfort & Cleanliness
- 68
What guests love
- Spacious and well-maintained rooms with scenic views of Kanchenjunga, especially from higher floors.
- Prime location inside Rink Mall, within walking distance to Mall Road and local attractions.
- Warm and helpful staff, particularly in the restaurant and front desk departments, with several named staff (e.g., Sonija, Mona) receiving specific praise.
Worth knowing
- Inconsistent cleanliness and maintenance, with reports of damp walls, dirty bathrooms, and malfunctioning appliances like TVs and geysers.
- Poor or inconsistent Wi-Fi and internet connectivity, affecting business travelers.
- Some guests reported unresponsive or unprofessional service from certain staff members, including rude behavior and slow response times.
- Limited and sometimes overpriced food options, with mixed reviews on the quality and variety of the buffet.
Amenities
- Wi-Fi (free)
- Game room
- Front desk (24 hour)
- Full-service laundry
- Elevator
- Housekeeping (daily)
- Parking (free)
- Local shuttle
- Accessible
- Accessible parking
- Accessible elevator
- English
- Indonesian
- Restaurant
- Table service
- Buffet dinner
- Room service
- Breakfast (extra charge)
- Breakfast buffet
- Kid-friendly
- Massage
- Spa
- Business center
- Meeting rooms
- Private bathroom
- Shower
Common questions
Is the hotel located near popular attractions in Darjeeling?
Yes, Summit Montana Suites & Spa is located within Rink Mall and is within walking distance to Mall Road and local attractions like Lloyd's Botanical Garden.
What are the common guest concerns regarding the hotel's cleanliness and maintenance?
Some guests have reported issues with cleanliness and maintenance, including damp walls, dirty bathrooms, and malfunctioning appliances like TVs and geysers.
How is the service quality at the hotel?
The hotel is generally praised for its warm and helpful staff, especially in the restaurant and front desk departments. However, some guests have reported inconsistent service, including slow response times and unprofessional behavior from certain staff members.
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