Sunrise Hotel In Darjeeling Mall

Sunrise Hotel In Darjeeling Mall, 5, Dr Zakir Hussain Rd, Tungsung Basti, Darjeeling, West Bengal 734101

★ 2.1 · 159 reviews analysed
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Gumo's take

Sunrise Hotel In Darjeeling Mall is a budget-friendly option near Darjeeling Mall, offering amenities like a pool, free breakfast, and 24-hour front desk service. However, it suffers from significant issues with cleanliness, particularly in bathrooms and rooms, and poor service quality. Guests have reported unhygienic conditions, misleading pricing, and unprofessional staff behavior, including a manager named Somnath. While it may appeal to travelers with limited budgets, the overall experience is heavily compromised by recurring complaints about maintenance and management.

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How guests rate it

Location
60
Facilities
35
Staff & Service
20
Room Comfort & Cleanliness
25

What guests love

  • Proximity to Darjeeling Mall (8-minute walk)
  • One of the few hotels in the area with a pool

Worth knowing

  • Extremely poor cleanliness in rooms and bathrooms, with reports of foul odors and unclean bedding
  • Unprofessional and rude staff behavior, including misleading guests about pricing and taxes
  • Low-quality food and dining experience
  • Management issues, including dishonest practices and lack of transparency

Amenities

  • Wi-Fi
  • Front desk (24 hour)
  • Full-service laundry
  • Pool
  • Room service
  • Breakfast (free)
  • Kid-friendly
  • Airport shuttle (extra charge)
  • Local shuttle

Common questions

Is the hotel clean and well-maintained?

No, the hotel has significant cleanliness issues, particularly in rooms and bathrooms, with reports of foul odors and unclean bedding. Overall, guest reviews highlight poor maintenance and unhygienic conditions.

Does the hotel have a pool?

Yes, Sunrise Hotel In Darjeeling Mall is one of the few hotels in the area with a pool, making it a unique feature for travelers looking for this amenity.

How far is the hotel from Darjeeling Mall?

The hotel is an 8-minute walk from Darjeeling Mall, making it a convenient option for guests looking to shop or dine nearby.

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