Sunrise Hotel In Darjeeling Mall
Sunrise Hotel In Darjeeling Mall, 5, Dr Zakir Hussain Rd, Tungsung Basti, Darjeeling, West Bengal 734101
Gumo's take
Sunrise Hotel In Darjeeling Mall is a budget hotel near Darjeeling Mall, offering a pool and free breakfast. However, it is heavily criticized for poor hygiene, unclean rooms and bathrooms, and unprofessional staff behavior. Despite a few positive mentions of views and food, the overwhelming sentiment is negative, with many guests describing their stay as a 'torture chamber' or 'horrible holiday.' The hotel appears to be a poor choice for travelers seeking cleanliness, comfort, or reliable service.
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Research this stayHow guests rate it
- Location
- 55
- Facilities
- 30
- Staff & Service
- 25
- Room Comfort & Cleanliness
- 22
What guests love
- Free breakfast is offered to guests.
- Some guests mention good views of Kanchenjunga and Tiger Hill from the rooms.
- The hotel has a pool, a rare feature in the area.
Worth knowing
- Rooms and bathrooms are frequently described as dirty, with broken fixtures, bad smells, and poor maintenance.
- Staff behavior is often described as rude, uncooperative, and unprofessional, including a manager named Somnath who is specifically criticized.
- Water supply and geyser functionality are inconsistent, with many guests reporting no hot water.
- The hotel is criticized for misleading marketing, including discrepancies between online photos and actual room conditions.
Amenities
- Wi-Fi
- Front desk (24 hour)
- Full-service laundry
- Pool
- Room service
- Breakfast (free)
- Kid-friendly
- Airport shuttle (extra charge)
- Local shuttle
Common questions
Is the hotel clean and well-maintained?
No, the hotel is heavily criticized for poor hygiene, unclean rooms and bathrooms, broken fixtures, bad smells, and poor maintenance. Many guests described the cleanliness as a major issue.
What are the staff like at Sunrise Hotel In Darjeeling Mall?
The staff are frequently described as rude, uncooperative, and unprofessional. A manager named Somnath is specifically criticized, and overall service quality is considered poor.
Does the hotel have a pool, and is it a unique feature?
Yes, the hotel has a pool, which is a rare feature in the area. It is one of the few hotels in the vicinity offering this amenity.
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