The Elgin, Darjeeling - Heritage Resort & Spa (Since 1887)
The Elgin, Darjeeling - Heritage Resort & Spa (Since 1887), 18, HD Lama Rd, Chauk Bazaar, Darjeeling, West Bengal 734101
Gumo's take
The Elgin, Darjeeling - Heritage Resort & Spa is a stately 19th-century hotel offering a blend of colonial elegance and modern comfort. Known for its prime location near Darjeeling Mall and Observatory Hill, it appeals to travelers seeking a heritage experience with a serene ambiance. While the hotel is praised for its warm, personalized service and well-maintained gardens, some guests note that rooms and facilities show signs of aging and require refurbishment. Ideal for those who appreciate history and hospitality over ultra-modern amenities.
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Research this stayHow guests rate it
- Location
- 92
- Facilities
- 72
- Staff & Service
- 84
- Room Comfort & Cleanliness
- 68
What guests love
- Warm, attentive service with personalized hospitality, as highlighted in numerous reviews praising the staff's friendliness and helpfulness.
- Prime location within walking distance to Darjeeling Mall and major attractions like Observatory Hill and Happy Valley Tea Estate.
- Heritage charm and well-preserved colonial architecture, offering a unique and atmospheric stay.
Worth knowing
- Rooms and some facilities show signs of aging, with reports of outdated furniture, small bathrooms, and maintenance issues like mold and dirty linens.
- Limited modern amenities in some areas, such as no elevators and slow kitchen service, which can be inconvenient for guests with mobility issues or time constraints.
- Mixed feedback on food quality, with some guests finding the breakfast and dining options limited or inconsistent.
Amenities
- Wi-Fi
- Free breakfast
- Free parking
- Pool
- Laundry service
- Pet-friendly
- Room service
- Child friendly
- Restaurant
- Kitchens in some rooms
- Airport shuttle
- Hot tub
- Spa
- Fitness centre
- Bar
Common questions
Is the hotel's location convenient for visiting Darjeeling Mall and other attractions?
Yes, the hotel is within walking distance to Darjeeling Mall, Observatory Hill, and the Happy Valley Tea Estate, making it a prime location for exploring the area.
What is the general guest sentiment about the hotel's service and hospitality?
Guests have overwhelmingly positive sentiment about the service, with 150 positive mentions and only 48 negative ones, praising the staff's warmth, attentiveness, and personalized hospitality.
Are the hotel's rooms and facilities modern and well-maintained?
Some guests note that the rooms and facilities show signs of aging, with outdated furniture, small bathrooms, and occasional maintenance issues like mold and dirty linens.
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