Udaan Hotels | Dekeling Resort
Udaan Hotels | Dekeling Resort, Lal Kothi Rd, Jalapahar, Darjeeling, West Bengal 734103
Gumo's take
Udaan Hotels | Dekeling Resort is a 4-star heritage property in Darjeeling known for its elegant British-style rooms, panoramic views of Mount Kanchenjunga, and warm hospitality. Guests frequently praise the staff for their attentiveness and the quality of the vegetarian food served at the in-house restaurant, GRAINS. The hotel is particularly well-suited for couples, families, and heritage enthusiasts, offering a peaceful retreat with a blend of traditional charm and modern comforts. While the location is slightly removed from the bustling Mall Road, the serene ambiance and proximity to natural attractions like the Peace Pagoda make it a compelling choice for a relaxing stay.
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Research this stayHow guests rate it
- Location
- 78
- Facilities
- 82
- Staff & Service
- 92
- Room Comfort & Cleanliness
- 88
What guests love
- Exceptional staff service, with many guests specifically mentioning individuals like Nunam, Gouri, and Riya for their kindness and attentiveness.
- Stunning views of Mount Kanchenjunga from select rooms, particularly the British Cottages and Mountain View Rooms.
- High-quality vegetarian food with a focus on fresh, flavorful meals, especially at the restaurant GRAINS.
Worth knowing
- Some guests reported issues with room amenities, including broken furniture, poor ventilation, and subpar heating systems.
- A few reviews highlighted problems with bathroom cleanliness and unpleasant odors in certain rooms.
- Wi-Fi connectivity was occasionally unreliable, especially during peak hours.
- The location, while peaceful, is farther from the main shopping and dining areas of Mall Road, requiring a taxi for easy access.
Amenities
- Wi-Fi (free)
- Smoke-free property
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Kid-friendly
- Spa
- Private bathroom
- Bathtub in some rooms
- Shower
- Restaurant
- Table service
- Buffet dinner
- Room service (24 hour)
- Breakfast (extra charge)
- Breakfast buffet
- Front desk (24 hour)
- Full-service laundry
- Wake up calls
- Housekeeping (daily)
- Local shuttle
- Not accessible
- Kitchen in some rooms
- Coffee maker
Common questions
What are the key strengths of Udaan Hotels | Dekeling Resort?
The hotel is known for exceptional staff service, with guests frequently praising individuals like Nunam, Gouri, and Riya. It also offers stunning views of Mount Kanchenjunga from select rooms and high-quality vegetarian food at the in-house restaurant, GRAINS.
What are the main limitations or issues reported by guests?
Some guests reported issues with room amenities such as broken furniture, poor ventilation, and subpar heating. There were also occasional problems with bathroom cleanliness and Wi-Fi connectivity, especially during peak hours.
Is the hotel suitable for families and couples?
Yes, the hotel is well-suited for both families and couples. It is kid-friendly, has a peaceful ambiance, and is praised for its warm hospitality and romantic setting, making it a popular choice for heritage and nature enthusiasts.
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