Grand Excelsior Hotel Bur Dubai
Grand Excelsior Hotel Bur Dubai, Burdubai - Kuwait St - Al Mankhool - Dubai - United Arab Emirates
Gumo's take
Grand Excelsior Hotel Bur Dubai is a 4-star hotel located in the Bur Dubai area, known for its friendly and attentive staff, budget-friendly pricing, and convenient location near public transport and city attractions. It offers a range of amenities such as a rooftop pool, gym, and free parking, making it a popular choice for both families and solo travelers. While the hotel is praised for its cleanliness and service, some guests have noted that the decor is dated and maintenance issues can occasionally arise.
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Research this stayHow guests rate it
- Location
- 88
- Facilities
- 78
- Staff & Service
- 92
- Room Comfort & Cleanliness
- 85
What guests love
- Friendly and highly responsive staff, with several guests specifically praising individuals like Mr. Robin, Mr. Khursheed, and Mr. Zakash for their exceptional service.
- Clean and spacious rooms with modern amenities such as flat-screen TVs, air conditioning, and free Wi-Fi.
- Convenient location near the Dubai Metro and major attractions, with easy access to the city center and shopping areas like BurJuman Mall.
- Rooftop pool and fitness center that receive positive feedback for quality and views.
Worth knowing
- Some guests reported inconsistent service and occasional rudeness from staff, with one particularly negative review describing a 'disgusting' experience.
- A few reviews mention dated decor and maintenance issues in some rooms, such as malfunctioning sockets and toilet flushes.
- Hidden fees and budget-friendly pricing that may not always reflect the total cost of the stay.
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Full-service laundry
- Kid-friendly
- Parking (free)
- Self parking (free)
- Valet parking
- Transfer
- Local shuttle
- Accessible
- Bathtub
- Shower
- Restaurant
- Bar
- Buffet dinner
- Room service
- Breakfast (extra charge)
- Breakfast buffet
- Outdoor pool
- Hot tub
- Fitness center
- Sauna
- Spa
- Hair salon
- Business center
- Meeting rooms
- Air conditioning
Common questions
Is the hotel located in a convenient area for public transport and attractions?
Yes, the hotel is located in Bur Dubai and is conveniently near the Dubai Metro, as well as major attractions and shopping areas like BurJuman Mall.
What amenities are available at the hotel?
The hotel offers a rooftop pool, fitness center, free Wi-Fi, air conditioning, flat-screen TVs, and free parking.
Are there any reported issues with the hotel's condition or service?
Some guests have noted dated decor and occasional maintenance issues in rooms, such as malfunctioning sockets and toilet flushes. Additionally, a few reviews mention inconsistent service and occasional rudeness from staff.
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