Grand Excelsior Hotel Bur Dubai
Grand Excelsior Hotel Bur Dubai, Burdubai - Kuwait St - Al Mankhool - Dubai - United Arab Emirates
Gumo's take
The Grand Excelsior Hotel Bur Dubai is a mid-range hotel known for its spacious, well-maintained rooms and strong hospitality, particularly from its housekeeping and front desk staff. It is popular among Indian travelers for its Indian cuisine options and family-friendly amenities. While the hotel has a convenient location near major attractions like the Dubai Frame and Burj Khalifa, some guests have noted issues with cleanliness, air conditioning, and bathroom maintenance. Despite these concerns, many praise the hotel for its warm service and proximity to Bur Dubai’s cultural and commercial hubs.
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Research this stayHow guests rate it
- Location
- 86
- Facilities
- 72
- Staff & Service
- 81
- Room Comfort & Cleanliness
- 68
What guests love
- Highly praised housekeeping service, with many guests specifically thanking staff like Mofizur, Abdullah, and Mansoor for their cleanliness and attention to detail.
- Strong service from front desk staff, including individuals like Reynaldo, Faisal, and Ali, who are frequently mentioned for their professionalism and helpfulness.
- Convenient location near major attractions like the Dubai Frame, Burj Khalifa, and Dubai Mall, with easy access to public transport.
Worth knowing
- Recurring complaints about bathroom cleanliness and maintenance, including mold, clogged drains, and outdated fixtures.
- Issues with air conditioning, with some guests reporting malfunctioning units and excessive heat in rooms.
- Mixed feedback on breakfast, with some guests finding it unsuitable for Indian tastes and others noting cold or unappetizing options.
- Occasional reports of poor responsiveness from staff, particularly in handling maintenance requests and room service.
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Full-service laundry
- Kid-friendly
- Parking (free)
- Self parking (free)
- Valet parking
- Transfer
- Local shuttle
- Accessible
- Bathtub
- Shower
- Restaurant
- Bar
- Buffet dinner
- Room service
- Breakfast (extra charge)
- Breakfast buffet
- Outdoor pool
- Hot tub
- Fitness center
- Sauna
- Spa
- Hair salon
- Business center
- Meeting rooms
- Air conditioning
Common questions
Is the hotel suitable for families, and what amenities are available for children?
Yes, the hotel is considered family-friendly and offers amenities such as kid-friendly facilities and spacious rooms. It also has an outdoor pool, a fitness center, and a spa, which can cater to the needs of both children and adults.
What are the common guest complaints about the hotel's property condition?
Guests have reported recurring issues with bathroom cleanliness and maintenance, including mold, clogged drains, and outdated fixtures. Additionally, some have noted problems with malfunctioning air conditioning units and excessive heat in rooms.
What dining options are available at the hotel, and are there Indian cuisine choices?
The hotel offers a restaurant with a dinner buffet, a bar, and room service. It is particularly popular among Indian travelers for its Indian cuisine options, which are frequently mentioned by guests.
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