Majestic City Retreat Hotel
Majestic City Retreat Hotel - 103 Al Mankhool Rd - Al Mankhool - Dubai - United Arab Emirates
Gumo's take
Majestic City Retreat Hotel in Dubai is known for its upscale accommodations, family-friendly amenities, and strong service reputation. Guests frequently praise the breakfast buffet, the view from the rooms, and the professionalism of staff like Praneeth, Geeta, and Nazeer. While the hotel is conveniently located near major attractions like the Dubai Frame and Burj Khalifa, it caters particularly well to families and business travelers seeking a comfortable base in Bur Dubai. However, recurring complaints about elevator wait times, room cleanliness issues, and inconsistent service from some staff members suggest that while the hotel has many strengths, it still has room for improvement.
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Research this stayHow guests rate it
- Location
- 85
- Facilities
- 68
- Staff & Service
- 82
- Room Comfort & Cleanliness
- 72
What guests love
- Highly praised staff members like Praneeth, Geeta, and Nazeer for their exceptional hospitality and responsiveness.
- Positive feedback on breakfast variety and quality, with specific mentions of Chef Mahalingam's service.
- Spacious and well-maintained rooms with balcony views of Dubai's skyline.
Worth knowing
- Recurring complaints about elevator wait times, with only two elevators serving multiple floors.
- Issues with room cleanliness, including foul smells from bathrooms and inconsistent air conditioning.
- Some negative experiences with service, including rude behavior from certain staff members and poor handling of guest requests.
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Baggage storage
- Concierge
- Currency exchange
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping (daily)
- Turndown service
- Parking (free)
- Airport shuttle (extra charge)
- Local shuttle
- Accessible
- Business center
- Arabic
- English
- Filipino
- Hindi
- Private bathroom
- Bathtub in some rooms
- Shower
- Restaurant
- Bar
- Room service
- Breakfast (extra charge)
- Breakfast buffet
- Kid-friendly
- Babysitting
- Outdoor pool
- Lifeguard
- Hot tub
- Fitness center
- Sauna
- Spa
- Hair salon
- Doctor on call
- Air conditioning
- Kitchen in some rooms
- Refrigerator
- Microwave in some rooms
- Coffee maker
Common questions
Is the breakfast at Majestic City Retreat Hotel highly rated?
Yes, guests frequently praise the breakfast buffet at the hotel for its variety and quality. Specifically, Chef Mahalingam's service has been highlighted by guests as a positive experience.
Are there any issues with the elevators at the hotel?
Yes, there are recurring complaints about elevator wait times at the hotel. Only two elevators serve multiple floors, which can lead to delays for guests.
How is the service quality at Majestic City Retreat Hotel?
The service quality is mixed. While highly praised staff members like Praneeth, Geeta, and Nazeer are noted for exceptional hospitality, there are also reports of inconsistent service and some staff members behaving rudely or failing to handle guest requests effectively.
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