Sunday Mega Hotel Sheikh Zayed Road Near DIFC formerly Emirates Grand Hotel
Sunday Mega Hotel Sheikh Zayed Road Near DIFC formerly Emirates Grand Hotel - 116957 Sheikh Zayed Rd - Trade Center First - Dubai - United Arab Emirates
Gumo's take
Sunday Mega Hotel Sheikh Zayed Road Near DIFC (formerly Emirates Grand Hotel) is a casual apartment-style hotel in a prime Dubai location, near major attractions like the Dubai Mall and Burj Khalifa. While it offers amenities like an indoor pool, 24-hour front desk, and free parking, it is best known for its problematic service and cleanliness issues. Guests frequently report unresponsive staff, dirty rooms and bathrooms, and misleading online imagery. Despite its convenient location and some positive mentions of housekeeping, the hotel struggles with basic hospitality standards and is not recommended for those seeking a comfortable or reliable stay.
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Research this stayHow guests rate it
- Location
- 78
- Facilities
- 45
- Staff & Service
- 28
- Room Comfort & Cleanliness
- 32
What guests love
- Convenient location near major Dubai attractions like the Dubai Mall, Burj Khalifa, and the Dubai Fountain.
- One of the few hotels in the area with an indoor pool, which is a notable feature for guests.
Worth knowing
- Recurring complaints about poor cleanliness, including dirty linens, stained towels, and unhygienic bathrooms, with some guests finding insects in their rooms.
- Significant issues with staff responsiveness and service quality, with many guests reporting unprofessional behavior, long wait times, and failure to address complaints.
- Frequent discrepancies between online listings and actual room conditions, including misleading photos and missing advertised amenities like kitchens or balconies.
- Poor maintenance of facilities, including broken air conditioning, non-functional telephones, and malfunctioning room locks.
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Baggage storage
- Concierge
- Convenience store
- Currency exchange
- Full-service laundry
- Elevator
- Parking (free)
- Self parking
- Valet parking (free)
- Airport shuttle (extra charge)
- Local shuttle
- Accessible
- Accessible parking
- Accessible elevator
- Accessible pool
- Restaurant
- Bar
- Room service
- Breakfast (extra charge)
- Breakfast buffet
- Indoor pool
- Adult-only pool
- Lifeguard
- Hot tub
- Fitness center
- Treadmill
- Weight machines
- Free weights
- Sauna
- Spa
- Business center
- Meeting rooms
- Air conditioning
- Coffee maker
Common questions
Is the hotel clean and well-maintained?
The hotel has significant cleanliness issues, with recurring complaints about dirty linens, stained towels, unhygienic bathrooms, and even insects in rooms. Many guests also report discrepancies between online images and the actual condition of the rooms.
How is the service and staff responsiveness at the hotel?
Service quality is a major concern, with many guests reporting unresponsive, unprofessional staff and long wait times. Despite some positive mentions of housekeeping, overall service experiences are frequently negative.
Is the hotel's location convenient for visiting Dubai's main attractions?
Yes, the hotel is in a prime location near major attractions like the Dubai Mall, Burj Khalifa, and the Dubai Fountain, and is only a 7-minute drive from the Dubai Mall, making it convenient for tourists.
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