Sunday Suites Excelsior Hotel Deira (formerly Sheraton Deira)
78FH+W46 Sunday Suites Excelsior Hotel Deira (formerly Sheraton Deira) - Al Mateena St - Deira - Dubai - United Arab Emirates
Gumo's take
Sunday Suites Excelsior Hotel Deira (formerly Sheraton Deira) is a budget hotel in Dubai's Deira district, known for its convenient location near public transport and dining options. However, it is frequently criticized for poor cleanliness, outdated facilities, and unresponsive or unhelpful staff. While some guests appreciate the free parking and proximity to the metro, the overall experience is marred by recurring complaints about dirty rooms, maintenance issues, and inconsistent service. It may appeal to budget travelers prioritizing location over comfort, but it is not recommended for those seeking a clean, modern, or hassle-free stay.
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Research this stayHow guests rate it
- Location
- 65
- Facilities
- 38
- Staff & Service
- 30
- Room Comfort & Cleanliness
- 32
What guests love
- Free parking is a rare and appreciated feature in Dubai hotels.
- Convenient location near public transport and restaurants, including the Salah Al Din Metro Station.
Worth knowing
- Rooms are frequently described as dirty, with complaints about bad smells, cockroaches, and poor maintenance.
- Staff are often criticized for being unhelpful, slow, or unresponsive to guest concerns.
- Facilities are outdated and poorly maintained, with issues like non-functional AC, broken phones, and confusing pool timings.
- Noise from nearby clubs and bars disrupts sleep, and the building feels old and in need of renovation.
Amenities
- Wi-Fi
- Front desk (24 hour)
- Full-service laundry
- Airport shuttle (extra charge)
- Air conditioning
- Restaurant
- Breakfast (extra charge)
- Pool
- Hot tub
- Sauna
Common questions
Is the hotel clean and well-maintained?
No, the hotel is frequently criticized for poor cleanliness, with complaints about dirty rooms, bad smells, cockroaches, and poor maintenance. The facilities are also described as outdated and in need of renovation.
What are the main positives of staying at this hotel?
The main positives include free parking, which is rare in Dubai, and a convenient location near public transport and dining options, including the Salah Al Din Metro Station.
How is the staff service at the hotel?
Staff service is often criticized as unhelpful, slow, or unresponsive to guest concerns, which can contribute to a frustrating stay for some guests.
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