The Palms Town & Country Club
Phase 1, The Palms Town & Country Club, BLOCK-B, The Palms Town & Country Club, Sushant Lok Phase I, Sector 43, Gurugram, Haryana 122009
Gumo's take
The Palms Town & Country Club is a 5-star property in Gurgaon known for its large, green, family-friendly environment and extensive leisure facilities, including a swimming pool, spa, and fitness center. It is popular for weddings and events, with guests praising the ambiance and banquet spaces. While the property is well-maintained and spacious, reviews highlight significant variability in service quality and cleanliness, particularly in rooms and bathrooms. It suits those seeking a weekend retreat or event venue but may fall short for guests prioritizing consistent hospitality and modern amenities.
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Research this stayHow guests rate it
- Location
- 78
- Facilities
- 76
- Staff & Service
- 52
- Room Comfort & Cleanliness
- 58
What guests love
- Well-maintained, spacious property with lush greenery and family-friendly amenities like a kids' zone and multiple pools.
- Positive feedback on the fitness center, spa, and bar, with some guests calling it the best fitness club in Gurgaon.
- Strong appeal for weddings and events, with praise for the banquet hall and overall ambiance.
Worth knowing
- Recurring complaints about poor service, including rude and unresponsive staff at the front desk and restaurants.
- Issues with room cleanliness, including dirty carpets, broken fixtures, and lack of basic amenities like bathrobes and dental kits.
- Bathroom dissatisfaction, with many guests reporting poor hygiene and maintenance.
- Some guests found the Wi-Fi slow and unreliable, and there were complaints about extra charges for basic services like water and parking.
Amenities
- Pool
- Spa
- Air conditioning
- Breakfast
- Wi-Fi
- Front desk
- Full-service laundry
- Kid-friendly
- Parking
- Valet parking
- Airport shuttle
- Local shuttle
- Accessible
- Restaurant
- Bar
- Room service
- Breakfast buffet
- Outdoor pool
- Hot tub
- Fitness center
- Hair salon
- No pets
Common questions
Is The Palms Town & Country Club suitable for hosting weddings or events?
Yes, The Palms is popular for weddings and events, with guests praising the ambiance and banquet spaces. It has been featured in lists of top wedding venues in Delhi and is well-suited for large gatherings.
What are the main complaints about the hotel's service and cleanliness?
Guests have reported recurring issues with poor service, including rude and unresponsive staff, as well as cleanliness problems in rooms and bathrooms, such as dirty carpets, broken fixtures, and poor hygiene.
How is the fitness center and spa at The Palms Town & Country Club rated?
The fitness center is highly praised, with 101 positive reviews and some guests calling it the best in Gurgaon. The spa also receives positive feedback, with 7 positive reviews and only 2 negative ones.
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