Cozrum Homes Ambera House
Cozrum Homes Ambera House, 212B/D37 Nguyễn Trãi, Cầu Ông Lãnh, Hồ Chí Minh, Vietnam
Gumo's take
Cozrum Homes Ambera House is a budget accommodation in Ho Chi Minh City with a poor overall reputation, as reflected in its 2.4/5 Google rating and a high volume of 1-star reviews. Guests frequently report issues with cleanliness, broken amenities, and unresponsive customer service. The property is located in a convenient central area near major attractions like Ben Thanh Market and the War Remnants Museum, but its location is also described as difficult to find and lacking in parking. A few positive reviews highlight fast Wi-Fi and a local atmosphere, but these are vastly outnumbered by complaints about poor service, unclean rooms, and misleading advertising.
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Research this stayHow guests rate it
- Location
- 58
- Facilities
- 38
- Staff & Service
- 29
- Room Comfort & Cleanliness
- 32
What guests love
- Convenient location near major tourist attractions in District 1
- Some guests noted fast Wi-Fi and a local, budget-friendly atmosphere
Worth knowing
- High volume of complaints about unclean rooms, including dirty linens, poor water pressure, and broken appliances
- Poor customer service, with reports of unresponsive staff, no on-site reception, and issues with refunds
- Difficult to find and lacking in parking, with taxis often unable to reach the property
- Multiple reports of misleading advertising, including false claims about room features like balconies and hot water
Amenities
- Wi-Fi (free)
- Air conditioning
- Kitchen
- Full-service laundry
Common questions
Is the hotel clean and well-maintained?
No, the hotel has a high volume of complaints about cleanliness, with 5 negative reviews specifically mentioning unclean rooms, including dirty linens and poor water pressure.
Is there reliable customer service available at the hotel?
No, guests have reported poor customer service, including unresponsive staff, no on-site reception, and issues with refunds.
Is the hotel easy to find and does it have parking available?
No, the hotel is described as difficult to find, and there is a lack of parking, with taxis often unable to reach the property.
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