Cozrum Homes - Autumn House
Cozrum Homes - Autumn House, 270/26 Đống Đa, Gia Định, Hồ Chí Minh, Vietnam
Gumo's take
Cozrum Homes - Autumn House is a budget-friendly serviced apartment in Ho Chi Minh with a self-check-in model and automated systems for convenience. While some guests appreciate its modern design and location near local attractions, the property is frequently criticized for poor cleanliness, outdated facilities, and inconsistent service. Many reviews highlight issues with dirty rooms, insect infestations, and unresponsive staff, making it a risky choice for travelers seeking comfort or hygiene assurance.
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Research this stayHow guests rate it
- Location
- 50
- Facilities
- 30
- Staff & Service
- 20
- Room Comfort & Cleanliness
- 25
What guests love
- Some guests mention the property's modern design and automated check-in/out process as convenient for independent travelers.
- A few reviews note the property's proximity to local attractions and night markets.
Worth knowing
- Numerous guests report severe cleanliness issues, including mold, insect infestations, and unclean bedding.
- Staff are frequently described as unresponsive or unhelpful, with communication limited to messaging apps like Zalo or WhatsApp.
- Rooms are often described as smaller than advertised, with outdated or broken amenities like malfunctioning locks and air conditioners.
- The property is located in a narrow alley, making access difficult for guests with large luggage and raising safety concerns at night.
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Full-service laundry
- Parking (free)
- Air conditioning
Common questions
Is the hotel clean and well-maintained?
No, the hotel is frequently criticized for poor cleanliness, including mold, insect infestations, and unclean bedding. Many guests have reported outdated or broken amenities in the rooms as well.
How is the staff service at Cozrum Homes - Autumn House?
Staff are often described as unresponsive or unhelpful, with communication limited to messaging apps like Zalo or WhatsApp. This can be a concern for guests expecting direct or timely assistance.
Is the hotel easy to access with luggage?
No, the property is located in a narrow alley, which can make access difficult for guests with large luggage. This may also raise safety concerns, especially at night.
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