Cozrum Homes - Rivera Corner
Cozrum Homes - Rivera Corner, 232/13 Võ Văn Kiệt, Cầu Ông Lãnh, Hồ Chí Minh 71011, Vietnam
Gumo's take
Cozrum Homes - Rivera Corner is a budget-friendly accommodation in Ho Chi Minh City, primarily marketed as a self-check-in property with basic amenities. However, it is heavily criticized for misleading room photos, poor cleanliness, and inadequate service. Guests report issues such as dirty linens, malfunctioning appliances, and unresponsive staff. Despite a few positive reviews highlighting reasonable pricing and convenient location, the overall experience is marred by recurring complaints about hygiene, room quality, and customer service.
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Research this stayHow guests rate it
- Location
- 45
- Facilities
- 32
- Staff & Service
- 25
- Room Comfort & Cleanliness
- 28
What guests love
- Reasonable pricing for short stays
- Basic amenities like kitchen facilities and air conditioning are functional for some guests
- Convenient location in a central area of Ho Chi Minh City
Worth knowing
- Frequent reports of dirty or poorly maintained rooms, including mold, stains, and foul odors
- Unresponsive and unhelpful staff, with many guests unable to reach support via phone or messaging apps
- Misleading online listings and photos that do not reflect the actual room conditions
- Difficulties with check-in due to poor communication and complex security systems
Amenities
- Wi-Fi (free)
- Air conditioning
- Front desk (24 hour)
- Full-service laundry
Common questions
Is the hotel clean and well-maintained?
No, the hotel is heavily criticized for poor cleanliness. Guests frequently report dirty linens, mold, stains, foul odors, and poorly maintained rooms.
How is the customer service at Cozrum Homes - Rivera Corner?
Customer service is generally poor. Many guests report unresponsive and unhelpful staff, with difficulties reaching support via phone or messaging apps.
Are the photos of the hotel accurate?
No, the hotel is frequently criticized for misleading online listings and photos that do not reflect the actual room conditions.
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