Cozrum Homes - Saphera Residence
Cozrum Homes - Saphera Residence, 55/30-32 Trần Đình Xu, Cầu Ông Lãnh, Hồ Chí Minh, Vietnam
Gumo's take
Cozrum Homes - Saphera Residence is a budget-friendly self-service accommodation in Ho Chi Minh, offering basic amenities and a central location. It is marketed as a home-like stay with kitchen facilities and 24-hour check-in, but suffers from recurring issues with cleanliness, maintenance, and poor customer service. While a few guests praised the convenience and location, the majority of reviews highlight severe problems with unclean rooms, malfunctioning AC, and unresponsive support. It may suit travelers seeking low-cost lodging who are willing to tolerate significant limitations in comfort and service.
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Research this stayHow guests rate it
- Location
- 60
- Facilities
- 30
- Staff & Service
- 20
- Room Comfort & Cleanliness
- 25
What guests love
- Convenient 24-hour self-check-in process for some guests
- Rooms are equipped with basic kitchen appliances and amenities for budget travelers
- Secure location with access to a central area of Ho Chi Minh
Worth knowing
- Recurring reports of unclean rooms, including unwashed linens, insect infestations, and unpleasant odors
- Poor maintenance of facilities, including broken air conditioning and plumbing issues
- Unresponsive and unhelpful customer service, with guests often unable to reach support staff
- Lack of clear parking options and poor communication about local amenities
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Full-service laundry
- Parking
- Air conditioning
- Kitchen
Common questions
Is the hotel clean and well-maintained?
No, the hotel suffers from recurring issues with cleanliness, including unwashed linens, insect infestations, and unpleasant odors. There are also frequent reports of poor maintenance, such as broken air conditioning and plumbing problems.
Does the hotel offer 24-hour check-in?
Yes, Cozrum Homes - Saphera Residence offers a convenient 24-hour self-check-in process for some guests, making it suitable for those with irregular arrival times.
What kind of customer service can I expect at this hotel?
Customer service is generally unresponsive and unhelpful, with many guests reporting difficulty in reaching support staff when issues arise.
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