The Arrivals Hotel
The Arrivals Hotel, 302 Võ Văn Kiệt, Cầu Ông Lãnh, Hồ Chí Minh 70000, Vietnam
Gumo's take
The Arrivals Hotel in Ho Chi Minh is a budget-friendly accommodation that offers a mix of capsule-style and traditional rooms, with a focus on value for money. It is particularly suited for travelers on a tight budget who prioritize location and basic amenities over luxury. The hotel is praised for its proximity to popular attractions like the Bui Vien Walking Street and for its rooftop amenities such as a pool and bar. However, reviews are mixed, with many guests reporting issues related to cleanliness, misleading room descriptions, and inconsistent service. While some guests highlight the helpfulness of certain staff members and the convenience of the location, others warn of deceptive advertising and poor maintenance.
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Research this stayHow guests rate it
- Location
- 78
- Facilities
- 58
- Staff & Service
- 65
- Room Comfort & Cleanliness
- 52
What guests love
- Convenient location near major attractions like the Bui Vien Walking Street and central Ho Chi Minh City.
- Rooftop amenities including a pool and bar, which are praised by some guests.
- Some guests report helpful and friendly staff, particularly at the front desk.
Worth knowing
- Frequent complaints about misleading room descriptions and deceptive advertising, with guests receiving capsule-style or shared accommodations despite booking private rooms.
- Issues with cleanliness, including dirty towels, stained bedding, and infestations of insects or dust in rooms.
- Inconsistent and poor customer service, with reports of unresponsive staff, lack of room cleaning, and unfulfilled promises of refunds or assistance.
- Rooms and facilities are described as outdated or in need of renovation, with some guests noting poor air conditioning and uncomfortable sleeping conditions.
Common questions
Is The Arrivals Hotel a good option for travelers on a tight budget?
Yes, The Arrivals Hotel is a budget-friendly accommodation that offers capsule-style and traditional rooms with a focus on value for money, making it suitable for travelers on a tight budget.
What are the main concerns guests have about The Arrivals Hotel?
Guests frequently report issues such as misleading room descriptions, cleanliness problems like dirty towels and insect infestations, and inconsistent customer service, including unresponsive staff and unfulfilled promises.
What amenities are available at The Arrivals Hotel?
The hotel offers rooftop amenities such as a pool and bar, which are praised by some guests. However, no additional amenities like a gym or spa are mentioned in the provided data.
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