Ramada Hong Kong Grand
Ramada Hong Kong Grand, 23 Austin Ave, Tsim Sha Tsui, Hong Kong
Gumo's take
Ramada Hong Kong Grand is a budget-friendly hotel in Tsim Sha Tsui, known for its convenient location near the Jordan MTR station and major attractions like the Hong Kong Museum of History and Victoria Harbour. While the hotel is praised for its accessibility and proximity to public transport, it is also noted for its compact, dated rooms and mixed service quality. The property is best suited for short stays or budget-conscious travelers who prioritize location over luxury. Despite its 4.0 star rating, the hotel's overall guest satisfaction is lower, with recurring complaints about room size, cleanliness, and amenities.
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Research this stayHow guests rate it
- Location
- 82
- Facilities
- 52
- Staff & Service
- 58
- Room Comfort & Cleanliness
- 48
What guests love
- Excellent location, with easy access to Jordan MTR station and nearby attractions like the Hong Kong Museum of History and Nathan Road.
- Rooms are described as clean and functional, with some guests noting the cleanliness and basic amenities like refrigerators and free luggage storage.
- Some positive feedback on staff friendliness and helpfulness, particularly from reviews mentioning specific staff members like Mr. Manson Man and Mr. Kenneth Lien.
Worth knowing
- Rooms are frequently described as extremely small and cramped, with limited storage and difficulty maneuvering luggage.
- Multiple reviews mention poor air quality, moldy odors, and issues with cleanliness, including cockroach sightings and unclean carpets.
- Service quality is inconsistent, with complaints about unhelpful or rude staff, long check-in lines, and poor handling of guest concerns.
- Amenities are basic and outdated, with issues like uncomfortable beds, poor Wi-Fi, and limited breakfast options.
Amenities
- Wi-Fi (free)
- Public internet workstation
- Smoke-free property
- Credit cards
- Cash
- Airport shuttle (extra charge)
- Private car service (extra charge)
- Accessible
- Accessible elevator
- Meeting rooms
- Cantonese
- English
- Mandarin
- Restaurant
- Table service
- Room service
- Breakfast (extra charge)
- Breakfast buffet
- Front desk (24 hour)
- Concierge
- Currency exchange
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping (daily)
- Fitness center (free)
- Treadmill
- Air conditioning
- Refrigerator
- Private bathroom
- Bathtub in some rooms
- Shower
Common questions
Is the hotel's location convenient for public transport and major attractions?
Yes, Ramada Hong Kong Grand is conveniently located near the Jordan MTR station and is walking distance to attractions like the Hong Kong Museum of History and Nathan Road, making it easy to access public transport and nearby points of interest.
What are the common guest complaints about the rooms?
Guests frequently complain about the rooms being extremely small and cramped, with limited storage and difficulty maneuvering luggage. Some also mention poor air quality, moldy odors, and cleanliness issues such as cockroach sightings and unclean carpets.
Is the breakfast at the hotel highly rated?
No, the breakfast at Ramada Hong Kong Grand is not highly rated. Some guests have complained about the breakfast buffet, and it is offered at an extra charge, with only 10 positive reviews compared to 23 negative ones in the sentiment breakdown.
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