The Ritz-Carlton, Hong Kong
The Ritz-Carlton, Hong Kong, International Commerce Centre (ICC), 九龙柯士甸道西1号, 1 Austin Rd W, Kowloon, Hong Kong
Gumo's take
The Ritz-Carlton, Hong Kong is a 5-star luxury hotel located in the International Commerce Centre (ICC), offering unparalleled views of Victoria Harbour and the city skyline from its top floors. Known for its exceptional service, refined dining, and world-class amenities, it is a favorite among travelers seeking a high-end urban retreat. Guests frequently praise the hotel's rooftop pool and bar, the Ozone, as well as the attentive staff and luxurious accommodations. While the hotel is modern and well-maintained, some reviews note that certain facilities and rooms may feel slightly dated.
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Research this stayHow guests rate it
- Location
- 86
- Facilities
- 89
- Staff & Service
- 95
- Room Comfort & Cleanliness
- 92
What guests love
- Exceptional service with numerous staff members highlighted for their attentiveness and personalized care, including concierge and front desk staff.
- Stunning views from the hotel's high floors, particularly from the rooftop pool and dining areas.
- High-quality dining experiences, especially at Tin Lung Heen and the Ozone Bar, with guests praising the food and ambiance.
Worth knowing
- Some guests noted that certain rooms and facilities may feel outdated or in need of refurbishment.
- A few reviews mentioned issues with room cleanliness, including mold and mildew in some areas.
- Location, while convenient for the airport and shopping, is not ideal for exploring local attractions on foot.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Public internet workstation
- Smoke-free property
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Front desk (24 hour)
- Baggage storage
- Concierge
- Currency exchange
- Full-service laundry
- Elevator
- Social hour
- Wake up calls
- Gift shop
- Housekeeping (daily)
- Turndown service
- Fitness center (free)
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Massage
- Sauna
- Spa
- Doctor on call
- Air conditioning
- Coffee maker
- Minibar
- Private bathroom
- Bathtub
- Shower
- Restaurant
- Bar
- Table service
- Buffet dinner
- Room service (24 hour)
- Breakfast (extra charge)
- Breakfast buffet
- Boutique shopping
- Kid-friendly
- Kids' club
- Indoor pool
- Adult-only pool
- Lifeguard
- Hot tub
- Parking (extra charge)
- Self parking (extra charge)
- Valet parking (extra charge)
- EV charger
- Accessible
- Accessible elevator
- Business center
- Meeting rooms
- Arabic
- Cantonese
- Dutch
- English
- Filipino
- French
- German
- Indonesian
- Japanese
- Korean
- Mandarin
- Portuguese
- Spanish
Common questions
What are the standout dining experiences at The Ritz-Carlton, Hong Kong?
The hotel is known for its high-quality dining experiences, especially at Tin Lung Heen and the Ozone Bar. Guests frequently praise the food and ambiance, with many highlighting the refined restaurant and the rooftop bar's stunning views of Victoria Harbour.
How is the service at The Ritz-Carlton, Hong Kong?
The service is a major strength of the hotel, with 437 positive mentions and only 28 negative. Guests consistently highlight the attentiveness and personalized care of the staff, particularly at the concierge and front desk, making it a top priority for many travelers.
Are the rooms at The Ritz-Carlton, Hong Kong modern and well-maintained?
While the hotel is modern and well-maintained overall, some guests have noted that certain rooms and facilities may feel slightly outdated or in need of refurbishment. There were 168 positive and 19 negative sentiments about the rooms, indicating a mix of experiences.
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