Amaya Hills

Amaya Hills, Herrassagala, Kandy 20000, Sri Lanka

4.6 · 8,392 reviews analysed
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Gumo's take

Amaya Hills is a serene hillside resort in Kandy, renowned for its breathtaking valley and mountain views, elegant dining, and tranquil spa. It is ideal for travelers seeking a peaceful retreat in a picturesque setting. The hotel is praised for its warm, personalized service, particularly from staff members like Chathumi, Dhiviyan, and Nethmi, who are frequently highlighted for their attentiveness and professionalism. While the food and facilities are generally well-received, some guests have noted minor issues with room cleanliness and limited English communication among staff.

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How guests rate it

Location
95
Facilities
85
Staff & Service
93
Room Comfort & Cleanliness
88

What guests love

  • Exceptional staff service, with multiple guests praising individuals like Dhiviyan, Chathumi, and Nethmi for their professionalism and warm hospitality.
  • Stunning location with panoramic views of the surrounding hills and valleys, especially highlighted during sunrise and sunset.
  • Well-maintained and elegant facilities, including a beautiful pool and spa, contributing to a relaxing and luxurious atmosphere.

Worth knowing

  • Some guests reported issues with room cleanliness, including unpleasant odors and uncleaned rooms upon arrival.
  • Limited English communication among staff, which can be a barrier for international guests.
  • A few reviews mentioned that the food, while generally praised, had inconsistencies in quality and variety, particularly in the buffet.

Amenities

  • Wi-Fi (free)
  • Wi-Fi in public areas
  • Public internet workstation
  • Credit cards
  • Debit cards
  • Cash
  • Front desk (24 hour)
  • Baggage storage
  • Concierge
  • Convenience store
  • Currency exchange
  • Full-service laundry
  • Elevator
  • Social hour
  • Wake up calls
  • Housekeeping (daily)
  • Turndown service
  • Parking (free)
  • Self parking (free)
  • Valet parking (free)
  • Airport shuttle (extra charge)
  • Private car service (extra charge)
  • Car rental onsite
  • Local shuttle
  • Accessible
  • Accessible parking
  • Accessible elevator
  • Air conditioning
  • Refrigerator
  • Coffee maker in some rooms
  • Minibar
  • Restaurant
  • Bar
  • Table service
  • Buffet dinner
  • Room service (24 hour)
  • Breakfast (extra charge)
  • Breakfast buffet
  • Bicycle rental (extra charge)
  • Game room
  • Nightclub
  • Kid-friendly
  • Activities for kids
  • Outdoor pool
  • Adult-only pool
  • Lifeguard
  • Fitness center (free)
  • Treadmill
  • Weight machines
  • Free weights
  • Massage
  • Spa
  • Doctor on call
  • Business center
  • Meeting rooms
  • Arabic
  • English
  • Hindi
  • Private bathroom
  • Bathtub
  • Shower

Common questions

What are the key strengths of Amaya Hills in Kandy?

Amaya Hills is known for its exceptional staff service, particularly from team members like Dhiviyan, Chathumi, and Nethmi, who are praised for their professionalism and warm hospitality. The hotel also offers a stunning hillside location with panoramic views of valleys and mountains, especially during sunrise and sunset, and features elegant, well-maintained facilities including a beautiful pool and spa.

Are there any common concerns guests have about Amaya Hills?

Some guests have reported issues with room cleanliness, including unpleasant odors and uncleaned rooms upon arrival. Additionally, a few reviews mention limited English communication among staff, which may pose a challenge for international guests.

How is the food at Amaya Hills?

The food at Amaya Hills is generally well-received, but some guests have noted inconsistencies in quality and variety, particularly in the buffet. While the dining experience is considered elegant, it is not universally praised for its consistency.

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