Cinnamon Citadel Kandy
8J4F+JFJ Cinnamon Citadel Kandy, Srimath Kudarathwatta Mawatha, Kandy 20000, Sri Lanka
Gumo's take
Cinnamon Citadel Kandy is a serene, riverside hotel known for its exceptional service, spacious rooms with scenic views, and a wide-ranging buffet that caters to diverse tastes. It is particularly praised for its friendly and attentive staff, who are frequently highlighted in reviews for going above and beyond to ensure guest satisfaction. The hotel is ideal for families, couples, and travelers seeking a peaceful retreat with access to Kandy’s cultural and natural attractions.
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Research this stayHow guests rate it
- Location
- 83
- Facilities
- 86
- Staff & Service
- 94
- Room Comfort & Cleanliness
- 88
What guests love
- Exceptional staff service, with multiple reviews specifically praising individuals like Sasi, Manjula, and Gamini for their attentiveness and hospitality.
- High-quality dining experience, particularly noted for the breakfast buffet and the variety of local and international cuisine, including vegan and family-friendly options.
- Scenic location overlooking the Mahaweli River, offering a tranquil and picturesque setting for guests.
Worth knowing
- Some rooms are described as dated or dark, with a few guests noting outdated furniture and lighting.
Amenities
- Wi-Fi (free)
- Game room
- Front desk (24 hour)
- Full-service laundry
- Outdoor pool
- Hot tub
- Fitness center
- Sauna
- Business center
- Restaurant
- Bar
- Buffet dinner
- Room service
- Breakfast (free)
- Breakfast buffet
- Kid-friendly
- Parking (free)
- Airport shuttle (extra charge)
- Local shuttle
- Accessible
- Air conditioning
Common questions
What are the standout features of the hotel's dining experience?
The hotel is known for its high-quality dining experience, particularly the breakfast buffet, which offers a wide variety of local and international cuisine, including vegan and family-friendly options. Guests frequently praise the buffet and the overall restaurant experience.
Is the hotel suitable for families?
Yes, the hotel is ideal for families, as it is kid-friendly and has a wide-ranging buffet with family-friendly options. Reviews also highlight the friendly and attentive staff who go above and beyond to accommodate guests.
What amenities does the hotel offer for relaxation and recreation?
The hotel offers several amenities for relaxation and recreation, including an outdoor pool, hot tub, fitness center, sauna, and a game room. These facilities are praised for their quality and are among the few in the area with such features.
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