The Jacks Hilltop Resort Kodaikanal

The Jacks Hilltop Resort Kodaikanal, Misty Mountains, W5/550-L, CHINNAPALAM ROAD, Naidupuram, Kodaikanal, Tamil Nadu 624101

4.4 · 1,631 reviews analysed
The Jacks Hilltop Resort Kodaikanal – photo 1
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Gumo's take

The Jacks Hilltop Resort Kodaikanal is a hilltop retreat known for its panoramic valley views, peaceful ambiance, and warm hospitality. It is particularly popular among couples and families seeking a quiet, scenic getaway with amenities like campfires and a 24-hour front desk. While the location is praised for its beauty, some guests note that the steep road to the resort can be challenging. The hotel offers budget-friendly rooms with basic amenities, and many reviews highlight the friendly and attentive staff. However, there are recurring mentions of inconsistent cleanliness and maintenance issues in some rooms.

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How guests rate it

Location
78
Facilities
76
Staff & Service
84
Room Comfort & Cleanliness
72

What guests love

  • Friendly and attentive staff, with many guests praising the helpfulness and hospitality of the team, especially individuals like Stanley and Jothi.
  • Stunning hilltop views and peaceful atmosphere, ideal for relaxation and enjoying the natural beauty of Kodaikanal.
  • 24-hour front desk and availability of amenities like campfires, making it a family-friendly and convenient option for longer stays.

Worth knowing

  • Inconsistent room cleanliness and maintenance, with some guests reporting issues like stains, mold, and slow drainage.
  • Steep and difficult road access to the resort, which can be problematic for those with elderly family members, young children, or non-four-wheel-drive vehicles.
  • Some rooms are described as small and outdated, with limited space and basic amenities that may not meet all guests' expectations.
  • Parking can be inadequate and unsafe, with some guests noting that it is located outside the property and on a slippery slope.

Amenities

  • Wi-Fi (free)
  • Wi-Fi in public areas
  • Public internet workstation
  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Cash
  • Front desk (24 hour)
  • Baggage storage
  • Concierge
  • Convenience store
  • Full-service laundry
  • Wake up calls
  • Housekeeping (daily)
  • Turndown service
  • Doctor on call
  • Accessible
  • English
  • Hindi
  • Private bathroom
  • Bathtub in some rooms
  • Shower
  • Restaurant
  • Table service
  • Buffet dinner
  • Room service
  • Breakfast (extra charge)
  • Breakfast buffet
  • Vending machines
  • Bicycle rental (extra charge)
  • Tennis
  • Horseback riding
  • Game room
  • Hot tub
  • Parking (free)
  • EV charger
  • Airport shuttle (extra charge)
  • Private car service (extra charge)
  • Car rental onsite
  • Local shuttle
  • Kitchen in some rooms
  • Coffee maker in some rooms

Common questions

Is the hotel suitable for families, and what amenities are available for them?

Yes, The Jacks Hilltop Resort Kodaikanal is family-friendly, with a 24-hour front desk, a game room, and a restaurant. It also offers amenities like campfires, which are popular among families for evening entertainment.

What are the common concerns about the hotel's cleanliness and room conditions?

Some guests have reported inconsistent cleanliness and maintenance issues in rooms, including stains, mold, and slow drainage. While many rooms are praised for their views, some are described as small and outdated with basic amenities.

Is the hotel's location convenient, and are there any accessibility concerns?

The hotel is located on a hilltop with stunning views, but the road to the resort is steep and challenging, which may be difficult for guests with elderly family members, young children, or those without four-wheel-drive vehicles.

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