Shangri-La Kuala Lumpur
Shangri-La Kuala Lumpur, 11, Jln Sultan Ismail, Kuala Lumpur, 50250 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Gumo's take
Shangri-La Kuala Lumpur is a luxury hotel known for its exceptional service, elegant ambiance, and strong emphasis on hospitality. Guests frequently praise the staff for their attentiveness and warmth, with several reviews highlighting personalized touches and memorable interactions. The hotel is particularly well-regarded for its breakfast buffet, dining options, and fitness center. While the property is somewhat dated in parts, it remains well-maintained and offers a comfortable, upscale experience. It is ideal for both business and leisure travelers, with a prime location near major attractions like the Petronas Towers.
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Research this stayHow guests rate it
- Location
- 91
- Facilities
- 82
- Staff & Service
- 94
- Room Comfort & Cleanliness
- 88
What guests love
- Outstanding service with numerous reviews praising the staff's attentiveness, friendliness, and personalized care.
- High-quality breakfast buffet and dining experiences, with specific mentions of Lemon Garden and Shang Palace.
- Excellent location within walking distance to major attractions like the Petronas Towers and KLCC Park.
Worth knowing
- Some guests noted that the hotel feels dated in certain areas, including the rooms and pool, with calls for modernization.
- A few reviews mentioned inconsistencies in service, particularly in the spa and during peak times like Chinese New Year.
Amenities
- Wi-Fi
- Smoke-free property
- Front desk (24 hour)
- Full-service laundry
- Pool
- Indoor pool
- Outdoor pool
- Wading pool
- Hot tub
- Fitness center
- Sauna
- Spa
- Hair salon
- Restaurant
- Bar
- Buffet dinner
- Room service
- Breakfast (extra charge)
- Breakfast buffet
- Kid-friendly
- Parking
- Valet parking
- Airport shuttle (extra charge)
- Local shuttle
- Accessible
- Business center
- Air conditioning
Common questions
Is the breakfast buffet at Shangri-La Kuala Lumpur highly rated?
Yes, the breakfast buffet is highly praised by guests, with 539 positive reviews. It is a key highlight of the hotel and is served at the Lemon Garden restaurant.
How is the service quality at Shangri-La Kuala Lumpur?
The service quality is outstanding, with 1766 positive reviews praising the staff's attentiveness, friendliness, and personalized care. However, a few guests noted occasional inconsistencies, particularly in the spa and during peak times.
Is the hotel located near major attractions in Kuala Lumpur?
Yes, the hotel is located within walking distance to major attractions like the Petronas Towers and KLCC Park. It is also a 6-minute drive to the Petronas Towers, making it convenient for both business and leisure travelers.
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